Relationship Manager

9 hours ago


Gurgaon, Haryana, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Airtel Business.NCR>Customer Experience.Collections>Relationship Manager>Airtel Centre - GurgaonKey Deliverables • To Ensure 100% service level adherence to business processes • To increase Collection Efficiency : 0-60 days, 60-90 days • To enhance the Revenue enhancement -Churn Control and Upsell. • To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team • Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption • Reduce Suspense by efficient payment posting & virtual account management • Track and monitor on corporate revenue performance of different products/services. • Drive virtualization through PFH, Self-care and Paperless bill media. Skills Required • Strong Analytical skills • Very high Excel and financial modeling skills • High process orientation • Good communication skills • Result - Orientation • High negotiation skills Educational Qualifications - Engineering Degree/ MBA/Business Administration in Marketing /Ops Work Experience - At least 2-7 years of work experience in Telco Experience LevelMid Level


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