Supply Operations Manager

About Lokal :

Access & Empowerment for Bharat through AI and Local Language Internet

Lokal is India's largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.

Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they've historically lacked access to:

• Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility
• Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities
• GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more)
• Dostt – Make new friends through voice chats, games, and real, authentic conversations
• Eaze – A safe space to explore emotional well-being via community-driven support
• AstroLokal – Instant access to trusted astrologers through audio and chat
• And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.

Role Overview :

We are hiring for our sister app -  Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam,Hindi , Punjabi , Marathi , Oriya & Bengali. As we expand rapidly, we are seeing significant growth where we are seeking Supply Operations Manager, who is responsible for managing the operational supply of community hosts, moderators, and key contributors, ensuring a well-balanced and engaging environment for users. The role involves ensuring an optimal number of active hosts and contributors, developing talent pipelines, coordinating resources, and overseeing the smooth operation of  1:1 Audio/ Video calls. You will work closely with community teams, supply-side partners, and Hosts to maintain a healthy and vibrant community that enhances user engagement and retention.

Key Responsibilities :

• Talent Supply Management:

• Identify, onboard, and manage hosts, moderators, and key contributors for 1:1 Audio/Video calls.

• Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform's goals.

• Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.

• Operational Oversight:

• Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.

• Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement.

• Engagement and Performance Analytics:

• Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance.

• Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.

• Report regularly on community performance, identifying trends and areas for improvement.

• Training and Development:

• Develop and implement training programs for hosts and moderators to enhance their communication skills, engagement techniques, and adherence to community guidelines.

• Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.

• Quality Assurance & Compliance:

• Ensure that all hosts and moderators adhere to community guidelines and platform standards.

• Monitor audio and video call for quality control, addressing any issues related to inappropriate behavior or content.

• Develop protocols to handle violations, disputes, and conflicts in a timely and professional manner.

• Community Growth & Expansion:

• Develop strategies to expand the host and contributor base to new markets and languages.

• Work on initiatives to grow active users and enhance the overall user experience & host growth.

• Bachelor's degree in Operations Management, Community Management, Business Administration, or a related field.
• 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
• Must be fluent in Kannada & English (Read, Write & Speak).
• Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts, moderators, and content contributors.
• Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.

Why Join Us?

We're scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you'll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.