Supply Chain Operations Manager

About the Company:

OctoLife is a startup founded by serial entrepreneurs with a mission to build the world's most efficient and sustainable cooling products. In a rapidly warming world, OctoLife is on a mission to democratise access to cooling solutions to 5 billion residents of the developing world. This is one the biggest challenges facing humanity, and core to OctoLife's existence. Headquartered in Bangalore, the R&D and product development of Octolife is based out of Gurugram.

Role Summary:

The Supply Chain Operations Manager will be responsible for end-to-end
inventory, warehouse, logistics, and supply chain management
. This role ensures that
all retail stores, e-commerce platforms, and marketplace channels (Amazon, Flipkart, brand website)
have the right stock at the right time. The incumbent will oversee
warehouse operations, distributor coordination, billing, inventory control, and last-mile delivery
, ensuring operational efficiency and customer satisfaction across all sales channels.

Key Responsibilities

1. Inventory & Supply Planning

• Manage inventory planning for retail stores, e-commerce, and marketplace channels.
• Maintain optimal stock levels across stores — ensuring display units, saleable inventory, and buffer stocks are adequately available.
• Coordinate with manufacturers and distributors for timely stock replenishment and product dispatches.
• Track inventory turnover, stock ageing, & returns to minimize slow-moving or dead stock.
• Ensure accurate daily, weekly, and monthly inventory reporting.

2. Warehouse & Distribution Management

• Oversee
  end-to-end warehouse operations
  — receiving, putaway, storage, picking, dispatch, and returns.
• Ensure warehouse space utilization, safety, and compliance with SOPs.Implement and monitor
  WMS
  for efficient tracking of goods movement.
• Conduct regular stock audits, cycle counts, and reconciliation between physical and system stock.
• Coordinate with logistics partners for timely movement of goods between warehouse, stores, and customers.

3. Supply Chain Optimization

• Develop and optimize supply chain processes to improve delivery timelines and cost efficiency.
• Manage vendor and distributor billing, GRN (Goods Receipt Note), and reconciliation with finance teams.
• Identify bottlenecks and drive continuous improvements in warehouse layout, logistics routing, and fulfillment operations.
• Use data-driven insights to forecast demand and plan replenishment cycles for different channels.

4. E-commerce & Marketplace Operations

• Manage inventory visibility and synchronization across brand website, Amazon, Flipkart, and other marketplaces.
• Ensure real-time stock updates, order fulfillment accuracy, and SLA adherence for online orders.
• Coordinate with e-commerce operations teams for packaging, labeling, and dispatch readiness.
• Track delivery performance and handle order exceptions, cancellations, and returns efficiently.

5. Logistics & Last-Mile Coordination

• Plan and execute last-mile delivery for both store and e-commerce orders in coordination with logistics partners.
• Ensure delivery TATs, installation scheduling, and customer experience targets are met.
• Manage delivery costs, route planning, and driver/vendor compliance.

6. Cross-Functional Coordination

• Work closely with retail, sales, finance, and service teams to align stock availability with sales and installation requirements.
• Support new store launches by ensuring timely stock readiness and logistics planning.
• Collaborate with the service manager to synchronize delivery and installation schedules for seamless customer experience.

Qualifications & Experience

• Graduate; MBA / PGDM in Operations, Supply Chain, or related field preferred.
• 5+ years of experience in operations or supply chain management
  , preferably in
  consumer durables, appliances, or electronics retail
  .
• Hands-on experience in
  warehouse management, logistics, and inventory control
  .
• Familiarity with
  ERP and WMS systems
  (e.g., SAP, Tally, Zoho Inventory, or similar).
• Strong understanding of supply chain processes, order management, and vendor coordination.
• Proven track record of managing warehouse teams, logistics partners, and multi-channel inventory (offline + online).

You should apply if:

✓ You want to do the absolute best work in your life

✓ You want to work on a tough problem that deserves solving.

✓ You are obsessed with doing better, at everything you do.

✓ You want an environment that challenges you every day.

✓ You want to be respected in ways that truly matter.

✓ You are curious, inventive, creative, action oriented.

✓ You value fairness, meritocracy, inclusiveness.