Head of Supply Operations

Head - Supply Operations

About Lokal :

Access & Empowerment for Bharat through AI and Local Language Internet

Lokal is India's largest regional content and services platform, built for the 500 million internet users from tier 2 towns.

Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2 India with the experts, tools, and knowledge they've historically lacked access to:

Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility
Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities.
GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more)
Dostt – Make new friends through voice chats, games, and real, authentic conversations
Eaze – A safe space to explore emotional well-being via community-driven support
AstroLokal – Instant access to trusted astrologers through audio and chat

And more – 10 new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.

About the role :

We're seeking a dynamic and execution-focused Head of Supply Operations to build, scale, and manage the supply side of AstroLokal's astrology business. This leader will own supply strategy, onboarding, retention, and revenue optimization while growing our network of astrologers and spiritual service providers.

If you thrive in fast-paced B2C startups, are passionate about building teams and processes at scale, and are eager to transform India's astrology space, this is the role for you.

Key Responsibilities :

Supply Growth & Strategy:
Build a robust supply ecosystem of astrologers and spiritual experts.
Define supply-side strategies to match user demand, pricing, and engagement goals.
Lead data-backed decision-making for scaling supply effectively.

Execution & Operations:
Own end-to-end onboarding, training, and quality control for astrologers.
Implement churn management and retention strategies, ensuring a high-quality supply pool.
Streamline supply operations with scalable processes and technology interventions.

Leadership & People Management:
Hire, mentor, and lead a high-performing supply operations team.
Drive execution excellence while building a strong operational foundation.

Business Growth & Partnerships:
Explore and execute B2B tie-ups to strengthen supply partnerships.
Design loyalty programs, incentives, and additional offerings to increase astrologer engagement.

Market Insights & P&L Ownership:
Conduct competitive analysis to stay ahead of market dynamics.
Take full ownership of P&L for supply operations and achieve profitability goals.

Requirements

• Excellent communication and interpersonal skills with Data-driven decision-making and analytical skills.
• 4 years of experience in fast-paced B2C startups.
• Prior leadership in supply ops, Creator Ops, or Community management.
• Experience in managing large teams and budgets.
• Exposure to tech-driven businesses at the intersection of product, operations, and strategy.
• Strong analytical thinking and first-principle problem-solving.
• Proven expertise in supply-demand operations and team leadership.
• Fast execution mindset with strong process orientation.
• Preference for candidates from Astrology, Content, or High-Growth Social media platforms or content startups

Bonus points if you have had exposure to

• 1-2 years of experience at a fast paced start up
• Managing large scale strategic / transformation projects in your prior role
• Roles at the intersection of business, product (consumer / media), and tech
• Driving both strategic and tactical decision making

Why Join Us?

We're scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you'll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.