Relationship Manager

2 hours ago

Kochi Thiruvananthapuram Tirunelveli, India Hdfc Sales Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Designation: Relationship Manager

Department: Financial Services

Role/Functional Area: Sales/Business Development

Experience: 3 years to 6 years

Salary Range: Up to 32000/- p.m + monthly incentives

Role and Responsibility:

Business Targets: Achievement of business targets for all financial products as defined and agreed upon.

  • Meet customers to sell all financial products
  • Influence customers to buy FD who have no prior HDFC Deposit relationship.
  • Ensure proper customer profiling on each call / customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options.
  • Obtain appropriate documents / information from the client and ensure the forms are duly completed before logging the sale.
  • Communicate the necessary details to the customers for the products being bought by them.
  • Ensure sale is completed through / in line with the defined sales process.
  • Maintain product mix across types of loans / value of loans (Eqt., Housing, etc.) and appropriate open market share for all products (PAR / ULIP / Non Par).
  • Co-ordinate for all claims processing (with the help of TM/ ASM/ Coordinators / SM representatives).
  • Ensure that all reports are created and maintained in a timely manner (DSR, Sales Dairy, etc.)
  • Ensure that all documents are properly scanned and there are no mistakes while lead updating in the system.
  • Be completely aware of the products being offered by the company and understand competition offering to be able to handle customer objections.
  • Be updated with the latest product features to enhance his / her selling abilities
  • Ensure all desired matrix and business composition (persistency, funded, non-funded, etc.) are met
  • Maintain good relationship with Channel partners & DSA

  • Build relationship with the assigned / sourced customer to create opportunities for various products to fulfil the customers financial needs.

  • Account Management & Servicing:

  • Manage and service the existing customer portfolio.

  • Coordinate with the TM / Coordinator / SM for post sales service request form the customers (claims, endorsements, policy copy etc.)
  • Timely sharing of updated reports with the customers on products being bought by them.

  • Co-ordinate with the customers at the time of renewals.

  • Certification and regulatory compliance:

  • Be compliant towards selling of various products by undergoing the training and certification for IRDA, AMFI etc. towards selling of insurance and any other products

  • The RM has to be conscious and vigilant towards declaration of the customer information. In case RM feels there is disconnect in the information shared by customer versus his/her observation, they need to crosscheck the information before booking the business.
  • Ensure the right quality of business being sourced.

Desired candidate profile:

  • Must be a graduate from any stream
  • Should have minimum 2 yrs experience in cross selling products from BFSI or NBFC
  • Proven experience in sales, with a focus on cross-selling and upselling.
  • Strong understanding of sales techniques and customer relationship management principles.
  • Excellent communication and interpersonal skills
  • Candidate must have two wheeler

Interested candidates pls share your CV with and

Regards

Human Resources

HDFC Sales

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