Trainer, Service Client Experience

2 weeks ago

Mumbai, Maharashtra, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're currently looking for a high caliber professional to join our team as Trainer, CitiService Client Experience (Internal Job Title: Customer Svc Intmd Analyst - C11) based in Penang, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

This is an intermediate-level position responsible for enhancing client's adaptability of Digital platforms. The overall objective of this role is to address external customer's training requirements and serve as single point of contact for receiving and managing Client training requests while delivering best in class client training on Citi's suite of products in a timely and professional manner.

Responsibilities:

  • Responsible for delivering training to clients on usage of Citi's in-house digital platform - CitiDirect.

  • Ensure new customers are installed and trained on all our suite of products.

  • Cooperate with internal and external cross-functional partners to deliver superior client experience.

  • Ensure training requests are executed timely and dealt within the given deadline.

  • Ensure adherence of process standards and execution in lines with set with KPIs.

Requirements:

  • Minimum Bachelor's Degree, preferably in Finance / Business or related

  • 3-5 years of customer service experience in managing client relationships required with knowledge of Cash, Electronic Banking and/or Trade

  • Previous training experience preferred

  • Fluent English speaker, additional languages, particularly Mandarin or Cantonese would be an advantage

  • Demonstrated project management and organizational skills to prioritize multiple tasks

  • Consistently demonstrate clear and concise written and verbal communication

  • Consistently deliver high-quality client experience with a focus on building client relationships and achieving quality results

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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