AGM/GM - Customer Care
18 hours ago
• To monitor & supervise the customer service team & ensure all complaints are resolved in
Turnaround times defined
• Coordinating with Department Heads & ensure all complaints are resolved in Turnaround
time defined
• Bringing Escalations to senior management timely
• Improve customer service at training centres by monitoring & also physically auditing the
centre .
• Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
• Prepares customer care performance reports as defined from time to time .
• Deal with irate customers tactfully & in a polite manner
• Communicating with customers on e mail , phone & in person
Roles and Responsibilities
• To monitor & supervise the customer service team & ensure all complaints are resolved in
Turnaround times defined
• Coordinating with Department Heads & ensure all complaints are resolved in Turnaround
time defined
• Bringing Escalations to senior management timely
• Improve customer service at training centres by monitoring & also physically auditing the
centre .
• Proactively checking & monitoring customer satisfaction & ensuring timely resolutions
• Prepares customer care performance reports as defined from time to time .
• Deal with irate customers tactfully & in a polite manner
• Communicating with customers on e mail , phone & in person
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Head - Customer Care
4 weeks ago
Gurgaon, Haryana, India Augmentedresourcing Pvt. Ltd. Full timeWe are hiring Head Customer Care for our client in Education Sector,Frankfinnn Aviation Services.Job Title: AGM Customer CareLocation: GurugramMinimum Experience : 13+ yearsFunction: Customer CareJob Summary:We are looking for an experienced and proactive professional to lead our Customer Care function as AGM/GM. The role involves overseeing team...
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General Sales Manager
2 weeks ago
Gurgaon, Haryana, India BLF Developers Pvt. Full time ₹ 7,50,000 - ₹ 25,00,000 per yearWe're Hiring at BLF Developers Are you a seasoned sales professional looking to lead, grow, and make an impact in real estate? BLF Developers is hiring for key leadership roles in Gurugram. Open Positions: *Sales Manager* (₹50K–₹75K/month) *AGM – Sales* (₹75K–₹1.25L/month) *GM – Sales* (₹1.25L–₹2L/month) Location: Gurugram Industry:...
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Assistant General Manager
3 weeks ago
Gurgaon, Haryana, India Augmentedresourcing Pvt. Ltd. Full timeWe are hiring for the position of AGM - Customer Care for our client in the Education/Aviation Industry.Job Title- AGM - Customer Care ( Only Female Candidate)Location- GurugramMinimum Experience - 15+ yearsFunction: Customer CareKey Responsibilities:1. Lead, supervise, and monitor the Customer Service team to ensure timely resolution of customer complaints...
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AGM/GM Merchandising
3 weeks ago
Gurgaon, Haryana, India Michael Page Full timeJob Description- Work closely with senior stakeholders- To work with one the India's leading organizationJob Description- Develop and execute a merchandising strategy aligned with the brand's luxury positioning and growth objectives.- Ensure all merchandising decisions reflect the brand's identity, aesthetic, and values.- Curate seasonal product assortments...
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AGM/GM Merchandising
1 week ago
Gurgaon, Haryana, India Michael Page Full timeWork closely with senior stakeholdersTo work with one the India's leading organizationAbout Our ClientA leading multi-brand luxury watch retailer in India, offering a curated selection of premium timepieces. Known for its personalized service, exclusive collections, and strong presence across both offline boutiques and digital platforms.Job...
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Hiring For Human Resource
2 weeks ago
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Gurgaon, Haryana, India GM Analytics Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAuthorization & Referral AssociateSummaryGM Analytics Solutions is looking for a driven, dedicated and experienced Authorization & Referral Associate, who is experienced in the medical billing domain,.Authorization Analyst is articulate professionals who can communicate with insurance companies and other payers in regards to unpaid claims and assist with...
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Customer Care Specialist
2 weeks ago
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Assistant General Manager/General Manager
2 weeks ago
Gurgaon, Haryana, India Augmentedresourcing Pvt. Ltd. Full timeWe are hiring for the position of AGM/GM - Recruitment/Talent Acquisition for a premier education industry client into the Aviation industry.The detailed Job responsibilities are as below.- Good experience in doing Non IT / Sales recruitments.- Should be managing a team of 12 -15 recruiters- Vendor Management.- Handling the entire recruitment process....
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Customer Care Associate
2 weeks ago
Gurgaon, Haryana, India Shoppers Stop Ltd Full time ₹ 15,000 - ₹ 17,000 per yearJob Summary:We are looking for a skilled and reliable Cashier (Customer Care Associate) who can efficiently handle the billing counter, manage cash transactions, and provide excellent customer service. The ideal candidate should be detail-oriented, trustworthy, and capable of contributing to the company's growth through smooth operations and customer...