Tech Mahindra Hiring For Customer Care For Premium E-Commerce Process

7 days ago

Noida, Uttar Pradesh, India THR Consultants Full time ₹ 2,20,000 per year

Interested candidate can connect with HR Ms. Tanya Singh

Job Description:

Tech Mahindra is looking for dedicated and customer-focused individuals to join our team as Customer Service Associates for the Leading E-Commerce Process in Noida.

As a Customer Service Associate, you will be a crucial link between the customers and the e-commerce platform, ensuring their queries and concerns are addressed promptly and professionally.

Key Responsibilities:

  • Manage customer inquiries and interactions through chats, delivering an exceptional customer experience.
  • Assist customers with product information, order placement, order tracking, returns, and any other inquiries they may have related to products.
  • Address customer concerns, complaints, and issues effectively, striving to resolve them to the customer's satisfaction.
  • Stay well-informed about the products available on the e-commerce platform, keeping up with product updates, promotions, and discounts.
  • Collaborate with the team to provide solutions for complex customer issues and escalate matters when necessary.
  • Maintain accurate and detailed records of customer interactions in the company's CRM system.
  • Adhere to company policies and guidelines to ensure consistency and quality in customer service.

Qualifications and Skills:

  • Graduates from any discipline are welcome to apply.
  • Versant V-5 Required.
  • Good communication skills in English (both written and verbal).
  • Good problem-solving and interpersonal skills.
  • Willingness to work in a customer-centric and fast-paced environment.
  • Basic computer and internet proficiency.

Benefits:

  • Competitive annual CTC of up to 2.20 LPA.
  • 6 Days Working with rotational off.
  • One-side Cab Facility in Odd Hrs.
  • Comprehensive training and ongoing support.
  • Growth opportunities within a leading tech organization.
  • Employee-friendly work environment.
  • Health and wellness benefits.

Tech Mahindra is an equal opportunity employer and values diversity in its workforce. We encourage applicants from various backgrounds to apply.

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