Relationship Managers

2 days ago

Mumbai Metropolitan Region, India Kataliser Full time ₹ 10,00,000 - ₹ 30,00,000 per year

Job Title: Relationship Manager (High Net-Worth Individuals)

Location: Mumbai

Team: Guest Experience & Partnerships

What You'll Do

  • Own the end-to-end client lifecycle for a portfolio of high-net-worth clients (e.g., 40–80 relationships): prospect, propose, negotiate and close — with clear KPIs such as conversion rate, average deal value and revenue per client.
  • Design and sell tailored premium experiences: produce concise, personalised proposals (e.g., 8–15 per month) that include itineraries, upsells and contingency plans to maximise client satisfaction and revenue.
  • Manage partner relationships and vendor network: identify, onboard and sustain 15–30 luxury partners (hotels, restaurants, lifestyle brands), negotiate commercial terms and SLAs, and measure partner performance.
  • Coordinate flawless delivery: own bookings, logistics and on-ground coordination for every experience; use checklists and post-event reviews to keep delivery issues below acceptable thresholds.
  • Drive measurable growth and loyalty: collaborate with marketing and product to increase referrals and repeat bookings, and track impact through metrics such as referral rate, repeat-booking rate and NPS.
  • Innovate the offering: pilot new service tiers and curated "wow" moments, run A/B tests or small-scale trials, and use client feedback to iterate quickly.
  • Maintain exceptional standards: anticipate client needs, resolve issues proactively, protect confidentiality and deliver emotionally intelligent service with consistent attention to detail.

What We're Looking For

  • 3–5 years of experience in luxury hospitality, concierge services, lifestyle management, premium events, or similar high-touch environments—ideally with exposure to high-net-worth individuals (HNIs) or couples.
  • A natural ability to sell premium experiences—comfortable on camera and phone, proactive in identifying opportunities, and skilled at converting interest into committed engagements.
  • High emotional intelligence (EQ): able to read subtle cues, anticipate needs, and deliver thoughtful service even before the client asks.
  • A partner-management mindset: capable of negotiating, nurturing, and sustaining strong relationships with vendors, and ensuring seamless service delivery through them.
  • Resourceful and agile: able to think quickly and adapt flawlessly to changes—whether it's a venue shift, weather surprise, or evolving client preference—while maintaining a polished, calm demeanor.
  • Exceptional communication skills: fluent in English; proficiency in Hindi/Marathi is a strong advantage for regional interaction and cultural nuance.
  • Comfortable working in a fast-paced, hyper-growth environment, including flexible hours and weekend/evening shifts to support marquee experiences and client needs.

Skills: communication skills,bookings,high net worth individuals,concierge services,events,guest experiences,luxury sales

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