Customer Support Engineer

7 days ago

Surat, Gujarat, India Onemind Services LLC Full time US$ 60,000 - US$ 1,20,000 per year

About the Role

We're looking for a 
Customer Support Engineer
to join our 
Onemind Cloud Services
team. You'll be the first line of support for our customers, providing assistance across 
Office 365, cloud platforms (Homegrown), and network environments
. If you thrive in solving problems, enjoy helping customers, and have strong technical skills, this role is for you.

Responsibilities

  • Provide 
    frontline technical support
    via chat, email, and phone.
  • Troubleshoot 
    Office 365
    (Outlook, Teams, SharePoint, OneDrive, licensing & access issues).
  • Support 
    cloud platforms
    (Home Grown – VM setup, storage, connectivity).
  • Assist with 
    network fundamentals
    (DNS, DHCP, TCP/IP, VPN, LAN/WAN).
  • Manage support tickets, document resolutions, and update knowledge base.
  • Work closely with internal teams to resolve escalated issues.
  • Ensure a 
    top-tier customer experience
    with timely responses and solutions.

Requirements

  • Graduate degree in 
    Computer Science, IT, or related field
    .
  • Experience in 
    customer/technical support
    .
  • Knowledge of 
    Office 365 administration
    and 
    cloud platforms
    .
  • Familiarity with 
    basic networking concepts
    .
  • Strong communication, documentation, and troubleshooting skills.
  • Ability to 
    multi-task
    in a fast-paced environment.
  • Willingness to work 
    night shifts and weekends
    .

Good to Have

  • Experience with 
    ticketing systems
    (ManageEngine, HaloPSA).
  • Knowledge of 
    Active Directory / Azure AD
    .
  • Certifications: 
    Microsoft 365 Fundamentals, Azure Fundamentals, or CCNA
    .

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