
sme wfm rta
2 days ago
We're hiring for SME with 3+ yrs of experience in WFM & RTA. Location: Gurugram. Salary up to 6.5 LPA. Share profiles only if you have relevant experience. If interested, drop your CV at
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sme- wfm, rta
2 days ago
Gurgaon, Haryana, India Izee Manpower Full time ₹ 9,00,000 - ₹ 12,00,000 per yearConduct RCA for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review.Location - GurugramExperience -3+immediate joiners onlyRotational shifts, rotationals offContact -
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WFM RTM Manager
4 days ago
Gurgaon, Haryana, India Taskus Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAs a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAsMin of 8+ years of experience in WFM departmentAbility to demonstrate and articulate understanding of key workforce management conceptsProficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint,...
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Hiring For SME-WFM
2 days ago
Gurgaon, Haryana, India Manning Consulting Full time ₹ 40,00,000 - ₹ 65,00,000 per yearLocation: Gurgaon & PuneMin Exp: 3+ YearsSalary: Upto 6.5LPAAvailability: Immediate to 15 daysWork from officeUS ShiftsRoles and Responsibilities RTAMonitor and manage service level agreements as per SOW of the process.Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely...
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Real Time Analyst
2 days ago
Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 15,00,000 - ₹ 28,00,000 per yearTools: Advance Excel, Basic Knowledge RTA, WFMShift: US Shift (Work from Home)Job Title: Real Time AnalystJob Summary:Role: Real Time Analyst (RTA)/WFMGrade: IIExperience: 3 yrs in WFM, with at least 1 yr in RTM team.ACD Tool exposure: InContact preferred, but any other ACD exposure would also do.WFM tool Exposure: Calabrio preferred, but other WFM tool...
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Real Time Analyst
5 days ago
Gurgaon, Haryana, India Advatix Full time ₹ 87,000 - ₹ 2,00,000 per yearRTA -WFM JDProvide support and maintenance to existing management information systems (MISGood Knowledge of RTA WFM Macros Attrition Reports ShrinkageCreate and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. Automate and schedule report generation. Maintain a Business Analytics program for...
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Gurgaon, Haryana, India Wipro Full time ₹ 5,00,000 - ₹ 15,00,000 per yearRole & responsibilitiesPrepare and maintain headcount and capacity planners for processes assigned.Preparing forecasts for volume, productivity and shrinkages.Preparing monthly reports for individual accountsValidate production and non-production hiring and/or internal movements.Analysis of scheduling outputs and recommend changes whenever...
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Workforce Management Analyst
2 weeks ago
Gurgaon, Haryana, India Airbnb Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...
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Workforce Management Analyst
2 days ago
Gurgaon, Haryana, India Airbnb Full time ₹ 7,00,000 - ₹ 9,31,000 per yearAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...
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AM - Transaction Monitoring
3 days ago
Gurgaon, Haryana, India WNS Holdings Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesDrive individual and team goals including but not limited to service levels, productivity, CSAT, escalation rates, error rates and quality metrics.Proactively communicate with Stripe on daily operational matters.Partner with training and quality to ensure training and refresher training needs are identified and delivered.Provide timely...
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Business Analyst
4 weeks ago
Gurgaon, Haryana, India GENPACT Full timeReady to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...
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Rtm Supervisor
4 days ago
Gurgaon, India TaskUs Full timeRTM Supervisor Real Time Management (RTM) Supervisor as part of the Global Workforce Management team (WFM) is responsible for leading a team of Real Time Analysts who are engaged in real time resource management of in-center and remote teammates. Establishes effective relationships with internal and external partners including Business Operations, WFM...
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Real Time Analyst
2 weeks ago
IND Gurgaon - Bld IT SEZ Unit , th C & D and Gd Flr D, India CNX Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title:Real Time AnalystJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key...
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Senior Scheduling Analyst
6 days ago
Gurgaon, Haryana, India Ameriprise Financial Full timeResponsible for creating and maintaining schedules for call center associates to ensure adequate phone coverage Also responsible for analyzing and administering operational performance in call centers on a real time basis by utilizing workforce management systems to ensure optimum productivity and results Key Responsibilities -Manage scheduling processes to...