
Workforce Management Executive-Assistant Manager
6 days ago
Role & responsibilities
- Prepare and maintain headcount and capacity planners for processes assigned.
- Preparing forecasts for volume, productivity and shrinkages.
- Preparing monthly reports for individual accounts
- Validate production and non-production hiring and/or internal movements.
- Analysis of scheduling outputs and recommend changes whenever necessary.
- Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
- Coordinate with cross-functional teams on matters related to resource planning and movements.
- Supervise and train team members peforming work tasks and responsibilities.
Preferred candidate profile
- Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.
- Excellent verbal & written communication & presentation skills.
- Good Interpersonal & people management skills with good problem solving approach.
- Expert knowledge of service procedures
- Good analytical skills for MIS, number crunching & reporting to internal & external customers.
- WFM Tool Competency (IEX, eWFM , etc..)
- RTA/ MIS Experience is advantageous.
- Can work with minimal supervision and has initiative.
5 days working (General Day Shift)
Interested candidates can share their cv on my whatsapp " " with the subject line "WFM-Gurgaon"
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