Workforce Manager

12 hours ago

Gurgaon, Haryana, India Ideolon Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Overview:

We are looking for a Workforce Manager with minimum 2 years of experience in managing a team of 100+ employees and at least 1 year in a BPO environment. The ideal candidate must have a strong background in workforce planning, scheduling, and real-time management, ensuring optimal staffing levels to meet business objectives and consistently deliver exceptional service. Additionally, the Workforce Manager will generate regular reports to track attendance, and SLA adherence.

Role & responsibilities :

  • Roster Management: Develop and manage a rotational roster, assigning shifts according to the client's requirements for each Line of Business (LOB) on a monthly basis.
  • Workforce and Deliverables Management: Oversee deliverables to ensure monthly commitments are met by effectively managing the workforce and making real-time adjustments as needed for each LOB.
  • Client Communication: Communicate with clients to address any challenges impacting SLAs based on their forecasting.
  • Time and Leave Management: Track time and manage leave in real time to balance daily deliverable hours, making adjustments as necessary.

  • Report Creation and Analysis:

  • Daily, Weekly, and Monthly Reports: Generate reports on workforce performance, attendance, shift effectiveness, deliverables, and SLAs. Provide actionable insights and recommendations for improvements.

  • Quarterly and Ad-Hoc Reports: Assess long-term trends and address urgent issues, offering strategic solutions and root cause analysis.

Requirements:

  1. Immediate joiner preferred.
  2. Minimum of 2 years in workforce management, with at least 1 year in a BPO environment. Experience in managing 24/7 shifts and rotational rosters will be a definite advantage.
  3. Skilled in managing backfill, scheduling, and to optimize staffing levels.
  4. Excellent verbal and written communication for effective collaboration with Clients.
  5. Skilled in overseeing workforce management and making real-time adjustments to meet deliverable deadlines.
  6. Experience in Workforce Management software and Advanced MS - Excel.

  • Workforce Manager

    6 days ago

    Gurgaon, Haryana, India TaskUs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Executive workforce management

    1 week ago

    Gurgaon, Haryana, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionRole Purpose Executive workforce managementDoStaffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce...

  • Senior Manager – Workforce Management

    7 hours ago

    Gurgaon, Haryana, India TP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Roles & ResponsibilitiesLead end-to-end WFM strategy across multiple business units, ensuring alignment with organizational objectives and client SLAs.Govern forecasting, capacity planning, and scheduling practices, ensuring accuracy, scalability, and consistency across teams.Partner with senior leadership, Finance, and HR to align workforce strategies with...

  • Workforce Management Analyst

    7 days ago

    Gurgaon, Haryana, India Airbnb Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

  • Senior Associate, Contingent Workforce EMEA

    4 hours ago

    Gurgaon, Haryana, India Alvarez & Marsal Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Location: Gurugram, IndiaDate Posted: Nov 3, 2025DescriptionAbout Alvarez & MarsalAlvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture...

  • Senior Workforce Rep

    2 weeks ago

    Gurgaon, Haryana, India Optum Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Senior Workforce Representative

    15 hours ago

    Gurgaon, Haryana, India Optum Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • GS Finance Workforce Planning Manager

    6 days ago

    Gurgaon, Haryana, India Boston Consulting Group Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • APAC HR Ops Intern

    4 days ago

    Gurgaon, Haryana, India Payoneer Workforce Management (Formerly Skuad) Full time ₹ 25,000 - ₹ 50,000 per year

    APAC HR Ops InternAbout PayoneerFounded in 2005, Payoneer is the global financial platform that removes friction from doingbusiness across borders, with a mission to connect the world's underserved businesses to arising global economy. We're a community with over 2,500 colleagues all over the world,working to serve customers and partners in over 190...

  • Wfm Manager

    1 week ago

    Gurgaon, Haryana, India Advatix Apac Logistics Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Workforce Management (WFM) ManagerLocation: Gurugram, HaryanaShift Timing: US Shift (Night Shift)Employment Type: Full-time / Work from OfficeInterested folks can share their CV- Call About the Role:We are seeking an experienced Workforce Management (WFM) Manager to lead and oversee all aspects of forecasting, scheduling, capacity planning, and...