Workforce Management Analyst
5 days ago
Company Description
Allianz Partners is a global leader in B2B2C insurance and assistance, providing comprehensive solutions in travel insurance, international health and life, automotive, and assistance services. Focused on a customer-driven approach, the company offers innovative and technologically advanced products through its commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel, and Allianz Care. With a presence in 75 countries, a multilingual team of 21,100 employees, and over 71 million cases handled annually, Allianz Partners is committed to delivering peace of mind to customers worldwide. As a member of the Allianz Group, the organization proudly serves as the Worldwide Insurance Partner for the Olympic and Paralympic Movements.
Role Description
This is an on-site, full-time role based in Gurgaon for a Workforce Management Real-Time Analyst. The primary responsibilities include monitoring and managing workforce performance in real-time to ensure operational efficiency. The role involves tracking call center metrics, managing agent schedules to meet service level agreements, responding to staffing issues, analyzing trends, and providing actionable recommendations for optimization. The position requires quick decision-making and effective communication between teams to achieve operational goals.
Qualifications
- Proficient in workforce management tools and concepts, including real-time monitoring, scheduling, and forecasting
- Strong data analysis and reporting skills, with the ability to use analytics software or tools effectively
- Excellent communication and problem-solving skills, with the ability to work under pressure
- Familiarity with call center operations and key performance indicators (KPIs)
- Attention to detail, organizational skills, and the ability to multitask effectively
- Proficiency with MS Excel and other data analysis tools
- Bachelor's degree in business, management, or a related field is preferred
- Prior experience in a workforce planning or real-time analyst role in a call center setting is an added advantage
-
Manager, Workforce Planning
6 days ago
Gurgaon, Haryana, India Expedia Group Full timeExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our...
-
Gurgaon, Haryana, India International BPO Full timeMNC in GurgaonHiring for WFM Real Time Analyst // WFM SchedulerCTC UPTO 8.5LPA based on Last CTCRequire 2+ Years Experience in WFM RTARequire Excellent Communication SkillsTwo Way CabsMail your cv at or call at Role and Key ResponsibilitiesIntraday real time monitoring of service levels for all queues for all the sites throughout the operating window...
-
Customer Support_Financial Analyst
6 days ago
Gurgaon, Haryana, India RMV Workforce Corporation Full timeJob Description: Financial Analyst / Equity & Crypto Trading SpecialistLocation: GurgaonExperience: 6 monthsEducation: Graduate &undergraduate both can applyRole OverviewWe are seeking a highly skilledFinancial Analystwith strong expertise incryptocurrency, equity markets, ETFs, mutual funds, wealth management, andtrade settlements. The ideal candidate will...
-
IND Sr. Configuration Analyst I
5 days ago
Gurgaon, Haryana, India Aon Corporation Full timeJob Title- IND Sr. Configuration Analyst I (Testing role)Solution Line- Health SolutionsPosition type- Full TimeWork Location- Gurgaon & NoidaWorking style- HybridCab Facility- YesShift Time – 12 PM to 9 PMPeople Manager role: NoRequired education and certifications critical for the role-Bachelor's / Master's degreeRequired years of experience – 1-2...
-
Manager - Payroll Analyst
2 weeks ago
Gurgaon, Haryana, India Genpact Full timeReady to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...
-
Manager - Payroll Analyst
5 days ago
Gurgaon, Haryana, India Genpact Full timeReady to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...
-
Business Finance Analyst
5 days ago
Gurgaon, Haryana, India RMV Workforce LLP Full timeLocation: Gurugram (Sec 30)Department: Customer Support (Finance & Investment)RoleType: Full-timeExperience: Minimum 6 months (mandatory)Education: Graduates & Undergraduates can applyQualificationsStrong Analytical Skills to evaluate data and provide insights for financial decision-makingExpertise in Financial Planning and experience with Financial...
-
Finance and Investment Support
6 days ago
Gurgaon, Haryana, India RMV Workforce Corporation Full timeJob Description: Financial Analyst / Equity & Crypto Trading SpecialistLocation: GurgaonCustomer Support (Finance & Investment)Role Type: Full-timeExperience: At least 6 months of relevant exp is mandatoryEducation: Graduate &undergraduate both can applyRole DescriptionThis is a full-time, on-site role based in Gurugram for the position of Finance and...
-
Sr. Associate Business Analyst
6 days ago
Gurgaon, Haryana, India AXA Full timeSr. Associate Business AnalystBengaluru/Gurgaon IndiaCorporate CFO Solution Delivery Center team is part of the AXA XL Global Technology responsible for Finance, Actuarial Applications portfolio management. The team builds the overall strategy, performs SDLC, maintenance, support, and performance improvements for all applications. The Business Analyst will...
-
Insight Analyst
6 days ago
Gurgaon, Haryana, India Expedia Full timeExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our...
