Customer Relationship Manager
4 days ago
- Customer Relationship Management: Building and maintaining strong relationships with two-wheeler owners, ensuring customer loyalty and satisfaction.
- Service Management: Overseeing the service process from customer interaction to vehicle repair, including scheduling, communication, and quality control.
- Sales & Business Development: Driving service and parts sales, identifying opportunities to upsell services, and managing service targets.
- Communication: Liaising with customers and service advisors to ensure transparent communication regarding vehicle service, costs, and timelines.
- Technical Support: Potentially conducting technical analysis or providing support to technicians, though this role is more customer-focused.
- Marketing & Campaigns: Implementing service marketing programs and coordinating with marketing teams for customer engagement initiatives.
- Data Analysis: Using customer data to improve service offerings and customer satisfaction, often supported by a CRM system
Job Type: Full-time
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
Speak with the employer
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