Customer Relationship Manager

4 days ago


Ramanathapuram Coimbatore Tamil Nadu, India Yamaha Showroom-Oxena Motors Full time ₹ 1,80,000 - ₹ 3,00,000 per year
  • Customer Relationship Management: Building and maintaining strong relationships with two-wheeler owners, ensuring customer loyalty and satisfaction.
  • Service Management: Overseeing the service process from customer interaction to vehicle repair, including scheduling, communication, and quality control.
  • Sales & Business Development: Driving service and parts sales, identifying opportunities to upsell services, and managing service targets.
  • Communication: Liaising with customers and service advisors to ensure transparent communication regarding vehicle service, costs, and timelines.
  • Technical Support: Potentially conducting technical analysis or providing support to technicians, though this role is more customer-focused.
  • Marketing & Campaigns: Implementing service marketing programs and coordinating with marketing teams for customer engagement initiatives.
  • Data Analysis: Using customer data to improve service offerings and customer satisfaction, often supported by a CRM system

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

Speak with the employer



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