Assistant Manager/ Manager HR
19 hours ago
Role & responsibilities
- Make changes and suggest improvements wherever required to ensure the proper functioning of the department.
- Serve as a point of contact for employee concerns, grievances, and conflicts. They are responsible for fostering positive relationships between employees and management, promoting open communication, and addressing any issues that may arise in the workplace.
- Mediate conflicts between employees or between employees and management, working to find mutually beneficial resolutions to issues that arise in the workplace.
- Develop and implement performance management systems to evaluate employee performance, provide feedback, and support professional development. This may involve conducting performance reviews, setting goals, and identifying opportunities for improvement or advancement.
- Ensure that the the organisation operates in compliance with relevant labor laws, regulations, and company policies. They stay up-to-date on employment laws and regulations, handle employee relations issues in accordance with legal requirements, and mitigate risks related to employment litigation.
- Oversee the onboarding process for new hires, ensuring they receive proper training and orientation to perform their roles effectively. This may involve developing training programs, coordinating training sessions, and providing ongoing support to new employees.
- Ensuring smooth operations, fostering a positive work environment, and supporting the needs of both employees and the organization.
- Responsible for promoting employee engagement and retention initiatives to ensure high levels of employee satisfaction and morale. This may involve organizing team-building activities, recognition programs, and other initiatives to boost morale and promote a positive work culture.
- Oversee the administration of employee benefits, such as health insurance and paid time off. They ensure that employees understand their benefits packages, assist with enrollment and changes, and address any questions or concerns related to benefits.
- Ensure that the organisation complies with health and safety regulations to maintain a safe working environment for employees. This may involve conducting safety training, implementing safety protocols, and addressing any safety concerns that arise.
- Contribute to the development of HR strategies and initiatives that align with the overall goals and objectives of the organisation and the organization as a whole. They analyze workforce trends, identify areas for improvement, and develop plans to support the long-term success of the contact center.
Preferred candidate profile
- Minimum of Bachelor's degree is required, MBA in Human Resources Management will play an added advantage
- 5+ years of experience in HR Domain with at least 3 years of experience in managerial capacity
- Excellent communication skills, both written and spoken in English, are essential.
- Hands-on experience with Human Resources Management Software (including payroll systems and ATS).
- Good knowledge of stakeholder management
- Leadership skills.
- Ability to foster healthy employee relations.
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