Customer Relationship Management Specialist

2 weeks ago

Gurgaon, Haryana, India Soft Hear Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Soft Hear Pvt Ltd:

Soft Hear is a healthcare startup specializing in audiology and speech therapy services. With clinics across Delhi, Haryana, Uttar Pradesh, and Maharashtra, we are committed to delivering accessible and high-quality hearing care to communities.

Role Overview:

We are looking for a detail-oriented and proactive
CRM Specialist
to join our team. The role involves managing patient/customer data, ensuring accuracy of records, analyzing interactions, and supporting the sales and clinic teams in delivering seamless customer experiences.

Key Responsibilities:

  • Manage and update patient/customer data in the CRM system accurately.
  • Track leads, follow-ups, and appointment conversions to ensure smooth patient journeys.
  • Generate regular reports on sales, leads, and customer interactions for management review.
  • Monitor data quality, identify gaps, and coordinate with teams for corrective actions.
  • Support clinic and sales staff by providing timely CRM insights.
  • Ensure compliance with data privacy standards and company policies.
  • Assist in automation of workflows, reminders, and communication campaigns within CRM.

Candidate Requirements:

Education:
Graduate in any discipline (mandatory).

Experience:
1–3 years in CRM management, data analysis, customer lifecycle, or related roles. Experience in healthcare/clinic setup is preferred.

Skills:

  • Strong analytical and reporting skills.
  • Good knowledge of CRM tools.
  • Proficiency in Excel/Google Sheets.
  • Excellent attention to detail and problem-solving ability.
  • Ability to coordinate with cross-functional teams (sales, clinic staff, and management).
  • Languages:
    Fluency in English and Hindi is mandatory.

What We Offer:

  • Fixed monthly salary + performance-based incentives.
  • On-the-job training and learning opportunities in healthcare CRM systems.
  • Exposure to patient care operations and sales support.
  • Growth opportunities within a fast-growing healthcare company.
  • A collaborative and supportive work environment.

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