Assistant Operations Manager

5 days ago


Mumbai, Maharashtra, India Firstsource Full time ₹ 20,00,000 - ₹ 25,00,000 per year

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our
website

Job location : Mumbai

Position : Assistant Manager/Manager-Operations

Experience : 7-10+ years of work experience with at least 4+ years in Operation for Telecom process mandatory.

Role & Responsibilities:

  • Supervise and lead a group of Team Leads and associates to meet all SLA's relative to any and all functions in the Department
  • Maintain daily, weekly and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and KPIs
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
  • Provide recommendations for strategies and process improvements to add value to teams and clients
  • Coordinate with other internal support teams to ensure seamless production by the operations team

Knowledge and Skills

  • Good Analytical and Logical Skills
  • Good knowledge of MS Office
  • Team Leading Skills
  • Mentoring and motivating skills.
  • Coaching and feedback skills.
  • Positive attitude
  • Flexibility to work in shifts
  • Confident
  • Energetic and Enthusiastic

Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

Contact Person;

Reena Baldota

Email id-



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