Talent Experience Partner

1 week ago

Noida, Uttar Pradesh, India EaseMySailing Technologies Pvt Ltd Full time ₹ 2,40,000 per year

Success Drivers (What You'll Do)

  • Be the voice of EaseMySailing: connect with seafarers through calls, build trust, and onboard them onto the platform.
  • Simplify the journey: guide candidates through registration, resolve queries, and make onboarding seamless.
  • Keep the system smart: log all conversations and insights in the CRM for visibility and learning.
  • Work as one crew: collaborate with recruitment and ops teams to ensure smooth sailing for every candidate.

Impact Metrics (How We Measure Success)

  • Call Reach: Hitting daily engagement targets with outbound & inbound calls.
  • Onboarding Conversions: Driving registrations and platform adoption.
  • Resolution Speed: Quick turnaround time for candidate issues.
  • Experience Score: High satisfaction ratings from candidates.
  • Follow-up Precision: No missed callbacks, timely check-ins.

Requirements

  • 1–3 years of experience in telecalling, customer support, or BPO roles.
  • Strong communication skills in English (mandatory) and Hindi (preferred).
  • Ability to explain products and processes clearly over the phone.
  • Basic computer literacy (CRM usage, MS Office, Email).
  • Customer-first mindset with strong problem-solving skills.
  • Maritime industry exposure/experience will be a plus, but not mandatory

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Language:

  • English (Required)

Work Location: In person

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