Customer Service Supervisor

4 days ago

Bengaluru, Karnataka, India TE Connectivity Full time ₹ 15,00,000 - ₹ 25,00,000 per year

*Job Overview*

  • Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
  • Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.
  • Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.
  • Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.
  • Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.
  • Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.
  • Cross-Functional Collaboration: Work seamlessly with internal partners in different BUs, engineering, planning, and sales to ensure comprehensive customer support.

*Job Requirements*

  • Experience in a shared service environment.
  • Stake Holder management experience
  • Track record of successful change management in Customer Care.
  • Leadership experience in large, multi-layered teams.
  • 7 + years in multinational Customer Care operations, with at least 5 years in a relevant role.
  • Effective collaboration across all organizational levels.
  • Industry-specific experience is advantageous.
  • Exceptional communication skills.

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