customer service supervisor

1 week ago

Bengaluru, Karnataka, India TE Connectivity Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
  • Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement.
  • Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.
  • Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change.
  • Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality.
  • Career Development: Offer opportunities for team growth and development, preparing them for future career advancements.
  • Cross-Functional Collaboration: Work seamlessly with internal partners in different BU's, engineering, planning, and sales to ensure comprehensive customer support.
Job Requirements
  • Experience in a shared service environment.
  • Stake Holder management experience
  • Track record of successful change management in Customer Care.
  • Leadership experience in large, multi-layered teams.
  • 8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.
  • Effective collaboration across all organizational levels.
  • Industry-specific experience is advantageous.
  • Exceptional communication skills.
Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS.

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