MIS Coordinator

2 weeks ago

Gurgaon, Haryana, India Soffit Infrastructure Services (P) Ltd. Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Role: MIS Coordinator

Experience: 1 year of experience

Location: Gurgaon

Certification : Advance excel, PowerPoint and any other ITSM product like SNOW.

Required Candidate profile :

  • Overall 2 years' experience in MIS/Project Coordination/Call Coordinator/Contact Center Coordinator
  • Proficiency in Advance excel and PowerPoint
  • Good communication skills – oral and written
  • Call assignment to engineers and follow ups.
  • Monitoring and response to all support emails.
  • Knowledge of enterprise infrastructure and applications.
  • Follow up with engineers and ensure ticket closures with in SLA.
  • Experience working in incident triaging, incident call routing etc.
  • Understand quickly on technologies used, identification of key stakeholders.
  • Preparing daily reports.
  • Escalation of ticket to next level before SLA breach.
  • Ready to work in the rotational shift.
  • Command Center experience is preferred.
  • Should be keen to work on 24*7 shifts

Job Types: Full-time, Permanent

Pay: Up to ₹550,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Do you have any manage Services background and IT Helpdesk SME ?
  • Any Experience in Ticket Assignment, Bin Management and MIS reporting?

Location:

  • Gurgaon, Haryana (Required)

Work Location: In person

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