Team Lead
6 days ago
Industry & Sector:
Logistics & Transportation operations within a BPO services environment supporting client-facing delivery and night-shift field operations. This on-site role leads transport execution, SLA delivery and vendor coordination across high-volume service accounts.
Primary title (optimized):
Transport Team Lead – Night Shift (BPO Operations)
About The Opportunity
We are hiring an experienced on-site transport team lead to run night-shift transport operations for BPO accounts across India. You will lead a small operations team, own SLA-driven dispatch and routing performance, manage vendor and client escalations, and drive continuous improvements using TMS and telematics data.
Role & Responsibilities
- Lead and coach the on-site night-shift transport team—supervise dispatchers, coordinators and vendor drivers to meet SLAs and safety standards.
- Oversee day-to-day dispatching, route adherence and fleet utilisation; adjust resources dynamically to maintain service levels during peak night operations.
- Monitor KPIs and SLA metrics (OTD, utilization, incidents); prepare nightly performance reports and present trends to operations management.
- Manage client and vendor relationships—coordinate escalations, resolve incidents promptly, and ensure timely communication to stakeholders.
- Use TMS and telematics data to optimise routing, reduce costs and improve on-time delivery; implement corrective actions and operational playbooks.
- Enforce safety, compliance and documentation standards; conduct shift handovers, audits and root-cause analysis for recurring issues.
Skills & Qualifications
Must-Have
- Transportation Management Systems
- Fleet Management Systems
- Telematics / GPSTrackingPlatforms
- Shift Operations Management
Preferred
- Route Optimization
- Advanced MS Excel
Benefits & Culture Highlights
- Night-shift premium and structured on-site support with clear progression into senior operations roles.
- Fast-paced BPO operations environment focused on measurable outcomes, continuous improvement and cross-functional exposure.
- Training and tooling access (TMS/telematics) plus opportunities for logistics certifications.
Location: On-site across India | Shift: Night (mandatory on-site presence). Candidates with hands-on TMS and telematics experience in transport/fleet operations will be prioritised.
Skills: operations management,operations,management,transportation,route optimization,bpo
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