Key Account Manager
14 hours ago
Job Description
Key Account Manager
THE OPPORTUNITY
- Key Account Manager is responsible for Efficiently manage the therapy area by effectively reaching out to customers and increases product awareness, answer queries and introduce new products. Also responsible for Customer Focus and have industry knowledge and schedule and plan the frequency of calls and personally visit the targeted doctors as per agreed coverage list.
- Based in Mumbai, named one of the Best Companies for Women in India by Avatar, 2019, 2020 and 2021.
- Join the premier biopharmaceutical company that has been in Asia Pacific for over 60 years.
Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.
Your role at our organization is integral to helping the world meet new breakthroughs that affect generations to come, and we're counting on your skills and inventiveness to help make meaningful contributions to global medical advancement.
What You Will Do
Key Responsibilities
Customer Focus and Coverage
- Proficient with the therapy and product related features/benefits including scientific information thereto, so as to effectively communicate with the medical doctors and handle product related customer queries.
- Actively participate in identifying key and potential medical practitioners and specialists in the respective therapeutic segment in the assigned territory, and prioritize for the purpose of systematic customer coverage so as to generate maximum prescription sales for the company's range of products as per business plan.
- Schedule and plan the frequency of calls and personally visit the targeted doctors as per agreed coverage list. Call on the Chemists, wholesalers as the case may be to track in-market sales of the products, booking of orders to ensure timely and adequate availability of products to meet market demand.
- Utilize customer focused selling techniques (CSSP), continually assessing the knowledge of the customer and strategize to maintain high customer confidence and customer knowledge of company products.
- Maintain current, approved protocol (CSSP) and promotional materials to be included in sales presentation/ detailing.
- Contact customers on regular basis and deliver informative sales presentations based on customers need.
- Constantly explore opportunities to develop new business within assigned therapy area.
Sales Performance & Results
- Achieve and exceed the sales targets on a consistent basis through effective implementation of the sales promotion strategies and follow-up initiatives.
- Specialist in the product knowledge, therapy knowledge and detailing skills so as to enhance productivity levels as expected by the Company.
- Carry out Product Visibility and such ancillary or incidental activities related to the Products of the Company or Products of any other Company as may be decided from time to time, in accordance with any arrangement or agreement entered into by the Company with such other Company.
- Explore opportunities to develop new businesses within assigned therapy area.
Planning & Sales Performance Management
- Tactically plans to generate tertiary demand generation
- Plans and executes field working as per approved tour programmes so as to cover all stakeholders as per decided frequency
- Takes follow-up initiatives on feedback and customer service requirements.
- Handles special product campaigns, new product launch campaigns as per Company's plans.
- Covers the Nursing homes, clinics and hospitals as per agreed coverage requirements
- Collects data on annual budget for medicines, mode of purchase, rate contract/tendering etc. as may be required and takes initiatives to tap these business growth avenues.
- Assists in the collection of receivables, as per company policy.
Key Account Management
- To nurture strategic relationships with top accounts, so a KAM must possess an in-depth knowledge of the company and its customers.
- KAMs need to have a strategic perspective that goes beyond short-term gains. They must be able to juggle many moving parts and orchestrate deals and long-term plans that align with a mutually beneficial strategy.
Communication Meets
- Actively participate in Cycle meetings, periodic Sales & Marketing meeting and conventions.
- Conducts group meetings, medical education camps, speaker programmes as may be necessary from time to time for assigned therapy area.
- Guides and helps other team members within therapy area to design and execute scientific activities as per experience.
Coaching and supervision
- Actively participate in training, orienting and handholding the new comers
- To be a Mentor to the Trainees, probationers and freshly inducted sales professionals in the assigned therapy area.
- Expert in the therapy area and constantly providing guidance and coaching to TMs and STMs as per need.
- To sanction leave of the sales professionals, as per company procedure.
- Liaising with the Stockists and distributors in connection with customer service requirements. Provides guidance and coaching to TMs as per need.
- To approve claims upto prescribed limits of authorized stockists, distributors, retailers in respect of breakages, date expiry, spoilage etc after due verification. In case of larger claims, provide accurate and vital inputs to the Management to take appropriate action.
Company, Industry & Product Knowledge
- Demonstrate above average knowledge of all company marketed products, disease, therapy area, competitor products, promotional strategies and objectives. Develops a clear understanding of the Company's SOPS and protocols pertaining to his area of work.
- Imbibes the guidelines pertaining to Adverse Event Reporting and takes prompt action in compliance with the requirements.
Market Analysis
- Maintain quality customer list, current profile of assigned key accounts, key influencers & clinical thought leaders.
- Execute Marketing Strategies in consonance with Marketing guidelines.
- Collect Market intelligence, conduct market surveys, participate in special projects etc.
- Actively seek and display knowledge of key customers in territory and therapy area.
Building Relations
- Lead the scientific engagement of key stakeholders within therapy area so as to establish leading corporate image
- Develop and maintain strong relationships with customers and build up a healthy rapport with them.
- Work collectively with other team colleagues in arranging speakers, displays, special programs and CMEs to meet the educational needs of customers.
Distribution & Resource Allocation
- Ensure adequate inventory level with trade partner and take prompt actions to prevent date expiry of products.
Adherence to Internal tools & Processes/ Administration /Values
- Ensure timely submission of daily call report, sales documents, feedback reports, expense reports and other administrative duties are completed in an accurate and timely manner.
- Adhere and demonstrate Leader behaviors.
- In the discharge of your responsibilities, you will be required to undertake such other jobs as may be assigned to you by the Management from time to time.
What You Must Have
- Degree in Sciences / B Pharm / Equivalent
- 5 or more year's relevant experience (Minimum 3 years' experience in Oncology Sales)
- Proven experience in articulating data-driven findings to various audience levels and translating these findings into actionable recommendations.
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Not Applicable
Shift
Valid Driving License
Hazardous Material(s)
Required Skills
Account Management, Adaptability, Bidding Process, Commercial Account Management, Contract Management, Customer Experience Management, Data-Driven Marketing, Demand Generation, Healthcare Education, Hospital Experience, Management Process, Marketing Capabilities, Oncology Sales, Operational Delivery, Product Knowledge, Project Planning, Relationship Management, Sales Operations, Sales Process Management, Strategic Planning
Preferred Skills
Job Posting End Date
10/15/2025
- A job posting is effective until PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID
R364672
-
Key Account Manager
2 days ago
Mumbai Metropolitan Region, India Scout Inc. Full time ₹ 12,00,000 per yearHiringKey Account Managerswho will be responsible for managing and developing relationships with our most important clients. This role involves strategic planning to ensure the growth and success of key accounts while aligning with the company's goals.Salary: INR 12,00, ,00,000 / year (based on experience)ResponsibilitiesDevelop and maintain strong...
-
Key Account Manager
14 hours ago
Mumbai Metropolitan Region, India Johnson & Johnson MedTech Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Key Account Manager
16 hours ago
Mumbai Metropolitan Region, India Softcell Technologies Global Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSoftcell Technologies Global Pvt. Ltd. is a trusted IT services provider with 35 years of experience, specializing in IT security, cybersecurity solutions, cloud/on-premise infrastructure, enterprise mobility, and engineering services. Softcell combines industry expertise with innovative solutions to help organizations optimize their IT...
-
Key Account Manager
2 days ago
Mumbai Metropolitan Region, India SuperBottoms Full time ₹ 60,00,000 per yearPosition:Key Account ManagerLocation:MumbaiWe atSuperBottomsare looking for aKey Account Managerto drive our marketplace business and e-commerce growth. This role is perfect for someone withD2C experienceand hands-on expertise inmarketplace ads and promotions.What you'll do:Own and execute the Joint Business Plan (JBP)with Flipkart to achieve sales and...
-
Key Account Manager
17 hours ago
Mumbai Metropolitan Region, India Advertisingsaga Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole OverviewWe are looking for a smart and driven Amazon Ads Intern who is eager to learn and contribute to our growing e-commerce advertising team. This internship will give you hands-on exposure to running and optimizing Amazon PPC campaigns, analyzing data, and directly impacting client growth on Amazon.Selected Intern's Day-to-day Responsibilities...
-
National Key Account Manager
6 days ago
Mumbai Metropolitan Region, India SUN PHARMA Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob TitleNational Key Account Manager (Modern Trade) - CHCBusiness UnitConsumer HealthcareLocation:MumbaiAt Sun Pharma, we commit to helping you"Create your own sunshine"— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.Are You Ready to Create Your Own Sunshine?As you enter the Sun...
-
Key Account Manager
4 days ago
Mumbai Metropolitan Region, India Asian Paints Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation:Mumbai, MH, INAreas of Work: Home Improvement Job Id: 13778Job ResponsibilitiesThe person will handle key account customers (CCC, Builders & Corporates), specific segments and influencers connected with it.Responsible for end-to-end servicing and business development -SpecificationApprovalsOrder generationOrder servicingWork on pipeline of projects...
-
Key Account Manager
6 days ago
Mumbai Metropolitan Region, India Cambridge University Press & Assessment Full time ₹ 50,00,000 - ₹ 1,00,00,000 per yearJob Title:KEY ACCOUNTS MANAGERDepartment / Business Unit:K12 - EducationLocation:Mumbai - IndiaReports to (job title):RMWe are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.We are focused on meeting the needs of our learners, authors, and customers by...
-
Key Account Manager
17 hours ago
Mumbai Metropolitan Region, India Ingram Micro Full time US$ 90,000 - US$ 1,20,000 per yearPosition Summary:Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers; informs customers of new product/service introductions and prices; creates, monitors and revises lead generation plans to ensure a substantive sales opportunity pipeline. This discipline is...
-
Mumbai Metropolitan Region, India YO IT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearQualifications & Experience3–6 years of experience in pharmaceuticals, healthcare, FMCG, or retail, with at least 1–2 years in key account or modern trade/e-commerce management.Prior experience managing large pharmacy chains, e-pharmacies, or alternate healthcare channels is preferred.Strong relationship management, negotiation, and communication...