Restaurant Manager

5 days ago

Surat, Gujarat, India Dairy Don Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Location:
Varachha, Surat

Key Roles and Responsibilities

1.    Documentation and Maintenance

·     Maintain and update regulatory requirements of Store and Crew documents.

·     Develop reporting documents for the crew.

·     Prepare store operation formats.

2.    Store Management and Operations

·     Complete store administration and ensure compliance with regulatory and company policies and procedures.

·     Enforce in-store security and health and safety procedures for the crew and customers as per legal guidelines.

·     Store finance handling and reporting.

·     Maintain all controllable costs to keep operations profitable.

·     Addressing grievances like product complaint / QC complaint / Transit damage etc

3.    Customer Experience

·     Commit to be customer centric management and ensure high levels of customers' satisfaction through excellent service.

·     Identify current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements.

·     Resolve customer complaints to satisfactory levels.

·     Delivering exceptional sales services for improved customer satisfaction

·     Maintain outstanding store condition and visual merchandising standards.

·     Maintain outstanding store cleanliness.

·     Create and improve store aesthetics and ambience.

·     Focus on one-minute service.

4.    Business and Sales Goals

·     Prepare monthly business plan.

·     Create and communicate business targets to crew.

·     Present weekly review of Business.

·     Analyze sales and revenue reports and create P&L report.

·     Analyze consumption trend to create forecasts, Indent vs utilisation

·     Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

·     Developing marketing strategies to raise customers' pool, expand store traffic and optimize profitability.

·     Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.

·     Propose innovative ideas to increase market share.

·     Product saliency tracking based on profitability across each area.

·     Execute new product launches.

5.    Crew Management

·     Select, recruit, orient, groom and train employees as per the Company standards.

·     Perform Police verification for new employees.

·     Prepare Salaries, annual appraisals.

·     Maintain crew performance by coaching, counselling, and disciplining employees.

·     Schedule crew, allocate work and communicate performance standards.

·     Conduct personnel performance appraisals to assess training needs and build career paths.

·     Responsible for creating healthy work environment.

·     Communicate Company's vision, plans, goals, principles, expectations clearly.

·     Communicate regulatory food safety practices and Company standards mentioned in Store Operation Manual.

6.    Inventory Management

·     Manage and control inventory at all times.

·     Create Aging Stock Analysis

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