Senior Manager-Healthcare Operations Management-Clinical Data Management

1 day ago

Pune, Maharashtra, India EXL Talent Acquisition Team Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Essential Duties and Responsibilities
  • Responsible and accountable for daily management of process to ensure performance management and metric management. 
  • Development of performance goals for direct reports. 
  • Interacts frequently with key contacts among the client base. Coordinate with different EXL teams to ensure success of the process.
  • Must possess overall superior communication skills. 
  • Facilitate Weekly, Monthly, Quarterly business reviews. 
  • Transaction Monitoring to contractual SLA's. (First Call Resolution, Net Promoter Score, Productivity, Quality, Attendance, Attrition, Financials, etc..).
  • Facilitate coaching and mentoring sessions with direct reports. 
  • Collaborate with other teams and facilitate process updates. 
  • Manage attrition and employee engagement/morale. 
  • Manage the team to meet audit/compliance requirements. 
  • Perform other functions like officer in charge for specific projects. 
  • Project management. 
  • Familiarity with Digital and Analytics interventions. 
  • Represents the business on behalf of AVP / SAVP as it applies. 
  • Recognizes trends in data to plan future projects and strategies, and monitors the daily operations of the utilization management business. 
  • Prepares feedback on inquiries and presentations for clients, providers, and operations leadership. Supervises and evaluates the quality, accuracy, efficiency, and compliance standards for the department(s) staff. 
  • Creates and evaluates reports that convey the daily logistics and the long-term impacts of these daily logistics on the organization; Evaluates staff audits for all utilization management functions end-to-end, to discover gaps and reinforce quality and compliance standards. 
  • Monitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
  • Protects the confidentiality of member information and adheres to company policies regarding confidentiality
  • Handle client feedback and escalations.
  • Client Interaction, where required at the level of Supervisors. 
  • Perform other duties as required or assigned. 

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