 
						Channel Sales Manager
2 days ago
Freshworks makes it fast and easy for businesses to delight their customers and
employees. We do this by taking a fresh approach to building and delivering software
that is affordable, quick to implement, and designed for the end user. Headquartered in
San Mateo, California, Freshworks has a global team operating from 13 global locations
to serve more than 65,000 companies -- from startups to public companies – that rely
on Freshworks software-as-a-service to enable a better customer experience (CRM, CX)
and employee experience (ITSM).
Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer
support), Freshsales (sales automation), Freshmarketer (marketing automation),
Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our
underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune,
Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for
the last 3 years. Our customer ratings have earned Freshworks products TrustRadius
Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for
the Price and Best Relationship.
Job Description
About the Role:
This senior-level Individual Contributor role, requires a minimum of 12 years specific to
Channel Sales and Channel Management in India [West]. Seeking candidates who have
experience building channel sales through resell with GSI, Resellers, Distributors and
Hyperscalers - having success in building multi-million sales revenues and ARRs
through co-selling with Tier 1 partners in India. Candidates should have a strong
understanding of the Enterprise sales methodology and a deep knowledge of Chanel
Management through Partner Program and Profitability. The Candidate must have a
current C-level network of Channel Partners, which can be leveraged for co-sell with a
track record of delivering on sales targets successfully through the indirect channel.
The ideal candidate will have a proven track record in nurturing executive-level partner
relationships and demonstrating exceptional business planning skills. You will have
made significant contributions to growth within high growth SaaS and Software
industry, with a preference in ITSM, Cybersecurity, Customer Experience or Application
sales.
Responsibilities:
- Strategically manage and expand major channel partnerships in the India [West], driving substantial revenue growth.
- Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space.
- Mentor and inspire a team, fostering a culture of innovation and excellence in partnership management.
- Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives.
- Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success.
- Key understanding of the India Distribution landscape with previous experience working in a tier 2 model.
- Drive partner program enhancements, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation.
- Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs.
Location:
The candidate should be operating out of Mumbai and manage the West territory
Qualifications
Qualifications:
- Minimum 12 years of experience in SaaS or channel sales, with a focus on strategic partnership management.
- Demonstrated success in developing and executing high-impact partner strategies.
- Strong ability to engage and influence C-level executives, with excellent presentation and communication skills.
- Proven track record of driving significant revenue growth through strategic partnerships.
- SaaS background is highly preferred, with a deep understanding of software and services alliances. Preferred industry experience in ITSM, DataCenter Solutions or Cybersecurity will be preferred
- Willingness to travel frequently to engage with partners and internal teams.
- Master's degree in a Technology or Business Field is preferred.
Additional Information
We offer a range of benefits, including life and long-term disability insurance, a
generous learning and reading budget, fitness allowance, free yoga classes, a cycle-to-
work scheme, and a fully stocked pantry. Our inclusive workplace welcomes diverse
backgrounds and perspectives, fostering a rich and vibrant environment.
Join us at Freshworks, where your expertise in strategic partnership management will
be pivotal in driving our growth in the crucial India market.
Benefits
- Company-funded Life & Long-Term Disability insurance
- Generous Learning & Reading budget
- Fitness allowance
- Free yoga classes
- Cycle to Work Scheme
- Well-stocked pantry with healthy options
- Employee Assistance Program for you and your family
- 25 days annual Paid-Time-Off
- Discounted Tax Support Services
- A commitment to equality and diversity in the workplace
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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