
Client Communication Specialist
2 days ago
We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services.
Key Responsibilities:
Act as the first point of contact for clients post-onboarding
Assist the CSM team in understanding client requirements and priorities
Coordinate between internal teams and clients to ensure timely updates and follow-ups
Help track deliverables and ensure SLAs are met
Maintain clear communication records and update CRMs accordingly
Handle client feedback, concerns, and route them to appropriate internal stakeholders
What We're Looking For:
Strong communication and interpersonal skills
Ability to manage multiple tasks and work under pressure
Good understanding of customer service processes
Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus
Fresher or 1-2 years of experience in customer-facing roles preferred
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