Area Operations Manager

3 days ago

Ahmedabad Surat Vadodara, India Kknt Security And Manpower Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Key Responsibilities:

  • Supervise and manage day-to-day operations at various client locations across the assigned area.
  • Ensure timely deployment and rotation of guards and manpower as per contractual obligations.
  • Maintain discipline, uniform standards, attendance, and documentation of all field staff.
  • Conduct regular site visits, inspections, and audits to monitor service quality and compliance.
  • Handle client interactions, address grievances, and ensure prompt resolution of issues.
  • Coordinate with HR and Training teams for recruitment, onboarding, and skill enhancement of guards.
  • Ensure statutory compliance related to ESIC, PF, wages, and labor laws at all operational sites.
  • Prepare operational reports, incident logs, and MIS reports on performance and compliance.
  • Manage rostering, shift planning, and leave management of security personnel.
  • Foster a culture of discipline, professionalism, and accountability among the team.

Key Requirements:

  • 5 to 10 years of experience in operations management in the Security / Facility / Manpower Services industry.
  • Strong knowledge of manpower deployment, client servicing, and statutory compliance.
  • Excellent leadership and team supervision skills.
  • Good understanding of security protocols, guard training, and client-specific SOPs.
  • Proficiency in report writing, operational documentation, and usage of MS Office tools.
  • Strong communication and interpersonal skills to coordinate with clients and internal teams.
  • Ability to handle pressure, resolve field challenges, and take ownership of results.
  • Flexible to travel extensively within the assigned region.

Required Qualities:

  • Integrity, discipline, and commitment to service delivery.
  • Decision-making ability and a proactive problem-solving approach.
  • Strong time management and multi-tasking skills.
  • Team leadership and people management attitude.
  • Crisis management and conflict resolution capability.

Educational Qualification:

  • Minimum: Graduate in any stream (preferably in Management / Commerce / Defence background)
  • Preferred: Diploma or Certification in Security Management / Industrial Safety / Operations or an MBA in Operations or General Management

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