Client Service Associate

2 weeks ago

Chennai, Tamil Nadu, India Delhivery Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description:

The Client Service at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information.

Key Responsibilities:

  • Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response
  • Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
  • CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets
  • Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
  • Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring
  • Analyze and support with insights to improve the process and internal operations and service levels
  • Handling customer escalations-preparing RCA / CAPA and providing the solution
  • Collaborate with internal stakeholders to maintain and increase performance of client accounts
  • Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business

  • Client Services

    6 days ago

    Chennai, Tamil Nadu, India FULL Creative Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and responsibilitiesWork closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling.Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and cha...

  • Client Services

    4 days ago

    Chennai, Tamil Nadu, India FULL Creative Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Roles and responsibilities Work closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling. Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and...

  • Client Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Lifecell Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    We are looking for a proactive and detail-oriented Key Accounts Associate to manage the end-to-end diagnostic order process for our prestigious KOL (Key Opinion Leaders) and FMC (Fetal Medicine Club) clients. This is a critical role serving as the single point of contact (SPOC), ensuring superior service delivery and robust client relationship...

  • Client Servicing

    4 days ago

    Chennai, Tamil Nadu, India Illuminate Communication Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Client Servicing & Account ManagerLocation:Chennai (Onsite) ·Experience:2+ years ·Type:Full-timeAbout the RoleJoinIlluminate Communication, a branding & marketing studio, as the bridge between clients, our design/content teams, and the founder. You'll keep projects moving, clients informed, and timelines on track.Key ResponsibilitiesCoordinate with clients...

  • Associate, Client Processing Representative I

    2 weeks ago

    Chennai, Tamil Nadu, India BNY External Career Site Full time

    Associate, Cash Processing/Funds Transfer IAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough...

  • Client Services Manager

    4 days ago

    Chennai, Tamil Nadu, India Team works Events & Prints Pvt. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionTeam Works is a comprehensive provider for activations and events, utilizing project management, brand building, and strategic marketing to enhance client profitability. Offering diverse Event Management and Exhibition Solutions, Team Works boasts a skilled and creative team of professionals. The company provides assured infrastructure and...

  • Client Servicing Executive

    4 days ago

    Chennai, Tamil Nadu, India Birth Marque | Branding Company Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    We are looking for a dedicated and motivated Client Servicing Executive to join our Customer Service department. You should be able to identify and resolve client queries and complaints in a professional and timely manner. Besides, you should be able to maintain a record of your interactions with clients. As a Client Servicing Executive, you should own...

  • Client Servicing Extraordinaire

    18 hours ago

    Chennai, Tamil Nadu, India PromoPower Promotion & Events Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPromoPower Promotion & Events (P3Events), based in Chennai, specializes in creating brand experiences through meticulous planning and execution. Over the past two years, we have redefined corporate event management with unmatched expertise and innovative approaches. Our mission is to craft unforgettable experiences that surpass clients'...

  • Client Servicing Executive

    2 days ago

    Chennai, Tamil Nadu, India Numoo HR Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    { Note-- This role is for 1 - 2 years experienced candidates kindly don't apply if you have 2+ years of experience. }Client Servicing ExecutiveWork Location: Chennai1-2 years of experience in client servicing/account management within an advertising/creative agency (mandatory)3 LPA -4 LPAJob Summary:We are seeking a dynamic and client-focused Account Manager...

  • Client Service Manager

    2 weeks ago

    Chennai, Tamil Nadu, India 4S Advisory's Full time ₹ 80,000 - ₹ 1,20,000 per year

    Role Description We are seeking an experienced and client-focused Service Manager to join our Relationship Management team in the Wealth Management division. The successful candidate will be responsible for managing and enhancing relationships with our clients, ensuring exceptional service delivery, and driving client satisfaction. Key Responsibilities ...