Client Services

16 hours ago

Chennai, Tamil Nadu, India FULL Creative Full time ₹ 4,50,000 - ₹ 9,00,000 per year

Roles and responsibilities

  • Work closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling.

  • Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and follow up to ensure resolution whenever required.

  • Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.

  • Identify customers' needs and problems, and take proactive steps to maintain a positive experience.

  • Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.

  • Collaborate with the team to closely examine key performance indicators linked to client satisfaction, retention, and engagement. Work towards enhancing these metrics by aligning your efforts with the team's objectives.

Must have

  • 1-4 years of experience in client handling roles; preferably US/CA/UK clients via phone calls.

  • Passionate about client service with good soft skills and proper telephone etiquette.

  • Clear, concise, and effective written and oral communication skills.

  • Growth mindset and excitement to learn new things.

  • Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.

  • Ability to work in a fast-paced work environment with spontaneity.

  • Should be able to approach problems logically and rationally to facilitate clear decision-making.

  • The ability to stay calm and efficient under pressure.

  • Should be willing to work from the office once a week.

  • The role follows a 5 day work week with rotational week-offs and in the night shift starting at 9.30 PM.

  • Employees will have scheduled breaks to maintain productivity and well-being throughout the workday

Workspace requirements

  • Private workroom with the ambience to handle calls.

  • Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

  • Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).

  • Power backup (if you have frequent power cut issues).

  • Client Servicing

    19 hours ago

    Chennai, Tamil Nadu, India Illuminate Communication Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Client Servicing & Account ManagerLocation:Chennai (Onsite) ·Experience:2+ years ·Type:Full-timeAbout the RoleJoinIlluminate Communication, a branding & marketing studio, as the bridge between clients, our design/content teams, and the founder. You'll keep projects moving, clients informed, and timelines on track.Key ResponsibilitiesCoordinate with clients...

  • Client Service Executive

    3 days ago

    Chennai, Tamil Nadu, India Workfreaks Business Services Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Key Responsibilities: Communicate with clients via phone and email. Handle and resolve client and vendor queries. Build and maintain strong business relationships. Respond to client queries promptly and professionally.

  • Client Services

    3 days ago

    Chennai, Tamil Nadu, India FULL Creative Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and responsibilitiesWork closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling.Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and cha...

  • Client Services Manager

    14 hours ago

    Chennai, Tamil Nadu, India Team works Events & Prints Pvt. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionTeam Works is a comprehensive provider for activations and events, utilizing project management, brand building, and strategic marketing to enhance client profitability. Offering diverse Event Management and Exhibition Solutions, Team Works boasts a skilled and creative team of professionals. The company provides assured infrastructure and...

  • Client Servicing Executive

    15 hours ago

    Chennai, Tamil Nadu, India Birth Marque | Branding Company Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    We are looking for a dedicated and motivated Client Servicing Executive to join our Customer Service department. You should be able to identify and resolve client queries and complaints in a professional and timely manner. Besides, you should be able to maintain a record of your interactions with clients. As a Client Servicing Executive, you should own...

  • Client Service Manager

    1 week ago

    Chennai, Tamil Nadu, India 4S Advisory's Full time ₹ 80,000 - ₹ 1,20,000 per year

    Role Description We are seeking an experienced and client-focused Service Manager to join our Relationship Management team in the Wealth Management division. The successful candidate will be responsible for managing and enhancing relationships with our clients, ensuring exceptional service delivery, and driving client satisfaction. Key Responsibilities ...

  • Client Servicing Manager

    3 days ago

    Chennai, Tamil Nadu, India Realatte Digital Full time ₹ 80,000 - ₹ 10,00,000 per year

    Job Title: Client Servicing ManagerLocation: Realatte Ventures CompanyJob SummaryAs a Client Servicing Manager at Realatte Ventures Company, you will play a critical role in maintaining and strengthening relationships with our clients. You'll be responsible for ensuring customer satisfaction by addressing their needs, managing projects, and collaborating...

  • Client Servicing Executive

    1 week ago

    Chennai, Tamil Nadu, India Sign Trade Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionClient Servicing Executive plays a critical role in satisfying clients and thus bringing back happy clients and continuous business. We are looking for candidates who understand the needs of clients and can explain and convince them about our own work Following are the major skills and competencies that employers look for in a candidate....

  • Client Services Intern

    1 week ago

    Chennai, Tamil Nadu, India Ducima Analytics Full time ₹ 96,000 - ₹ 1,20,000 per year

    Hi all(Relevent Candidates Can grab this Opportunity)Immediate Hiring Role - Digital Marketing InternRole - Client Service InternEducation - MBA Fresher Graduates pursuing and passing out in 2025 and 2024 students.Mandatory - Excellent English Communication SkillsSTIPEND - 8 TO 10 K / MonthInternship Duration - 3 MonthsWork Location - Chennai- Work from...

  • Client Service Manager

    3 days ago

    Chennai, Tamil Nadu, India Anicut Healthcare Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Summary:We are seeking a detail-oriented, proactive, and client-focused Client Service Manager to oversee and manage relationships with healthcare clients, ensuring the efficient delivery of medical and dental billing services. This role requires deep knowledge of medical/dental billing processes, strong communication skills, and a customer-first mindset...