Client Support Associate

1 day ago

Chennai, Tamil Nadu, India Lifecell Full time ₹ 2,50,000 - ₹ 7,50,000 per year

We are looking for a proactive and detail-oriented Key Accounts Associate to manage the end-to-end diagnostic order process for our prestigious KOL (Key Opinion Leaders) and FMC (Fetal Medicine Club) clients. This is a critical role serving as the single point of contact (SPOC), ensuring superior service delivery and robust client relationship management.

Role & responsibilities

  • Order Management: Oversee diagnostic orders from initiation to completion for KOL/FMC clients.
  • TAT & Escalation: Proactively monitor Turnaround Time (TAT), flag potential breaches, and drive resolution.
  • Client Engagement: Build strong client rapport through regular updates, reviews, and personalized support.
  • Issue Resolution: Manage tickets via tools like ServiceNow/Zendesk/Jira, ensuring closure within SLAs.
  • Reporting: Prepare and share MIS reports on order status and TAT compliance using Advanced Excel (Pivot Tables, VLOOKUP, Dashboards).
  • Coordination: Collaborate seamlessly with internal teams (Operations, Lab, Logistics) for smooth service.

Preferred candidate profile

  • Bachelors degree in Healthcare, Business Administration, or related field.
  • 1-3 years of experience in Account Management, Client Servicing, or Healthcare Operations.
  • Prior experience handling KOL/FMC clients in diagnostics/healthcare is highly preferred.

How to Apply

Interested candidates are requested to share your resume to the email below.

Email your resume to:

Contact (Call & WhatsApp) HR Rasigapriya:

(Only during office hours: Monday to Friday, 10:00 AM - 5:30 PM)

  • Customer Support Associate

    1 day ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Greetings from SutherlandWe have an urgent requirement for the Customer Support Associate - Chat / E-mailLooking for immediate joiners.Walk in between 4th Sep - 6th Sep , 11 AM - 3 PMPlease carry a resume & an ID proof.Company DescriptionSutherland specializes in Digital Engineering, offering advanced Al, Automation, Cloud Engineering, and Advanced Analytics...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Greetings from SutherlandWe have an urgent requirement for the Customer Support Associate - Chat / E-mailLooking for immediate joiners.Walk in between 4th Sep - 12th Sep 11 AM - 1 PMPlease carry a resume & an ID proof.Company DescriptionSutherland specializes in Digital Engineering, offering advanced Al, Automation, Cloud Engineering, and Advanced Analytics...

  • Seller Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Amazon Full time

    Seller Support at AMAZON Amazon com strives to be Earth s most customer-centric company where people can find and discover virtually anything they want to buy online By giving customers more of what they want - low prices vast selection and convenience - Amazon com continues to grow and evolve as a world-class e-commerce platform The Seller Support team...

  • Technical Support Associate

    1 day ago

    Chennai, Tamil Nadu, India 2CQR AUTOMATION PVT LTD Full time ₹ 3,00,000 per year

    Job description:Hiring for Technical Support AssociatePreferably female...Job Title: Technical Support AssociateExperience: 1 to 2 yearsLocation: ValasaravakkamShift timing: 9.30am to 6.30pmResponsibilities:Handle customer queries and troubleshoot RFID-related issues.Provide remote support and coordinate with site engineers for on-ground resolutions.Log,...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company Description Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach. Sutherland is...

  • Financial Service Associate

    4 weeks ago

    Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a Financial Service Associate to support clients with financial products and services by building strong relationships, ensuring compliance, and meeting sales and service targets. The ideal candidate will bring excellent communication and problem-solving skills, along with sound knowledge of financial products to deliver a superior customer...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company Description Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach. Sutherland is now...

  • IT Application Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Tazapay Pte Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description – IT Application Support Associate (Shift-based)  We are looking for a motivated and detail-oriented IT Application Support Associate to join our team. The role involves working on a shift basis to ensure continuous monitoring, proactive issue resolution, and timely response to customer queries and system alerts.  Responsibilities ●...

  • Financial Service Associate

    3 weeks ago

    Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a Financial Service Associate to support clients with financial products and services by building strong relationships, ensuring compliance, and meeting sales and service targets. The ideal candidate will bring excellent communication and problem-solving skills, along with sound knowledge of financial products to deliver a superior customer...

  • IT Application Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Tazapay Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – IT Application Support Associate (Shift-based)We are looking for a motivated and detail-oriented IT Application Support Associate to join our team. The role involves working on a shift basis to ensure continuous monitoring, proactive issue resolution, and timely response to customer queries and system alerts.ResponsibilitiesMonitor...