Client Support Associate

2 days ago


Chennai, Tamil Nadu, India Lifecell Full time ₹ 2,50,000 - ₹ 7,50,000 per year

We are looking for a proactive and detail-oriented Key Accounts Associate to manage the end-to-end diagnostic order process for our prestigious KOL (Key Opinion Leaders) and FMC (Fetal Medicine Club) clients. This is a critical role serving as the single point of contact (SPOC), ensuring superior service delivery and robust client relationship management.

Role & responsibilities

  • Order Management: Oversee diagnostic orders from initiation to completion for KOL/FMC clients.
  • TAT & Escalation: Proactively monitor Turnaround Time (TAT), flag potential breaches, and drive resolution.
  • Client Engagement: Build strong client rapport through regular updates, reviews, and personalized support.
  • Issue Resolution: Manage tickets via tools like ServiceNow/Zendesk/Jira, ensuring closure within SLAs.
  • Reporting: Prepare and share MIS reports on order status and TAT compliance using Advanced Excel (Pivot Tables, VLOOKUP, Dashboards).
  • Coordination: Collaborate seamlessly with internal teams (Operations, Lab, Logistics) for smooth service.

Preferred candidate profile

  • Bachelors degree in Healthcare, Business Administration, or related field.
  • 1-3 years of experience in Account Management, Client Servicing, or Healthcare Operations.
  • Prior experience handling KOL/FMC clients in diagnostics/healthcare is highly preferred.

How to Apply

Interested candidates are requested to share your resume to the email below.

Email your resume to:

Contact (Call & WhatsApp) HR Rasigapriya:

(Only during office hours: Monday to Friday, 10:00 AM - 5:30 PM)



  • Chennai, Tamil Nadu, India Sutherland Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Greetings from SutherlandWe have an urgent requirement for the Customer Support Associate - Chat / E-mailLooking for immediate joiners.Walk in between 4th Sep - 6th Sep , 11 AM - 3 PMPlease carry a resume & an ID proof.Company DescriptionSutherland specializes in Digital Engineering, offering advanced Al, Automation, Cloud Engineering, and Advanced Analytics...


  • Chennai, Tamil Nadu, India Sutherland Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Greetings from SutherlandWe have an urgent requirement for the Customer Support Associate - Chat / E-mailLooking for immediate joiners.Walk in between 4th Sep - 12th Sep 11 AM - 1 PMPlease carry a resume & an ID proof.Company DescriptionSutherland specializes in Digital Engineering, offering advanced Al, Automation, Cloud Engineering, and Advanced Analytics...


  • Chennai, Tamil Nadu, India TING Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are seeking an experienced Associate - Client Servicing to join our Studios team. The ideal candidate will have a proven track record of managing and growing client relationships, along with experience in managing and leading account teams.Responsibilities:Assist with the management of client accounts, ensuring successful campaign delivery and client...


  • Chennai, Tamil Nadu, India BNY External Career Site Full time

    Associate, Cash Processing/Funds Transfer IAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough...


  • Chennai, Tamil Nadu, India Chargeback Gurus Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the GurusChargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management platform. By understanding our clients needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to...


  • Chennai, Tamil Nadu, India 2CQR AUTOMATION PVT LTD Full time ₹ 3,00,000 per year

    Job description:Hiring for Technical Support AssociatePreferably female...Job Title: Technical Support AssociateExperience: 1 to 2 yearsLocation: ValasaravakkamShift timing: 9.30am to 6.30pmResponsibilities:Handle customer queries and troubleshoot RFID-related issues.Provide remote support and coordinate with site engineers for on-ground resolutions.Log,...


  • Chennai, Tamil Nadu, India Prodapt Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionProdapt is a leading player in the Connectedness industry, providing consulting, business reengineering, and managed services for top telecom and tech enterprises such as Google, Amazon, and Verizon. With over 6,000 experts across the globe, Prodapt connects 1.1 billion people and 5.4 billion devices worldwide. Recognized by Gartner and...


  • Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Business Support Analyst At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both...


  • Chennai, Tamil Nadu, India Tazapay Pte Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description – IT Application Support Associate (Shift-based)  We are looking for a motivated and detail-oriented IT Application Support Associate to join our team. The role involves working on a shift basis to ensure continuous monitoring, proactive issue resolution, and timely response to customer queries and system alerts.  Responsibilities ●...


  • Chennai, Tamil Nadu, India Tazapay Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – IT Application Support Associate (Shift-based)We are looking for a motivated and detail-oriented IT Application Support Associate to join our team. The role involves working on a shift basis to ensure continuous monitoring, proactive issue resolution, and timely response to customer queries and system alerts.ResponsibilitiesMonitor...