Associate End User Support Technician

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you're continuously innovating – doing more with less while remaining secure. And that's just the beginning.

Job Description End User Support Technician

Ensono's mission is to deliver technology solutions that enable our clients to be great at what they do. We're trusted by some of the world's most successful companies because we deliver complete hybrid IT solutions and governance customized to each client's IT journey. Our solutions address clients' current needs and help them to adapt to the ever-changing demands of tomorrow.

About the role and what you'll be doing:

The End User Support technician will be responsible for provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well.  A key element in this role is having in-depth knowledge of computer systems and common issues to promptly address all user concerns. Success in this role is demonstrated by providing clear technical support and swiftly resolving desktop issues.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below.  To be considered for this role, it's important that you meet all Required Qualifications.  If you do not meet all the Preferred Qualifications, we still encourage you to apply.

Requirement & Qualifications:

• Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience.
• IT Industry Certifications are a plus (Okta, O365, MCSE.) 
• Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals.
• Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
• Managing and maintaining ticket SLA's & driving First Call Resolution.
• OS installation / Configuration / Troubleshooting for all desktops and laptops.
• In addition to the Hardware, there is ownership in application support on those machines.
• Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk.
• The support also covers conference rooms for all of the Audio video equipment which includes projectors & video conference equipment.
• First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management.
• Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered.
• Installing and upgrading Operating Systems and Computer software.
• Troubleshooting Networking and connection issues as and when required.
• Proficient knowledge of antivirus software.
• Good written and verbal communication skills
• Excellent written and verbal communication skills.
• Proficient in computer operating systems such as Mac, Linux, and Windows
• Exceptional time-management and multitasking abilities
• Strong problem-solving and interpersonal skills