End User Support Engineer

1 day ago


Chennai, Tamil Nadu, India Ramco Systems Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Roles & Responsibilities

Lead, mentor, and manage the EUC support team

• Oversee deployment and lifecycle management of end-user devices and software.

• Lead rollouts of upgrades, patches, security tools, and new EUC technologies.

• Ensure devices and user endpoints comply with security policies

• Act as a liaison between IT teams and business units, translating technical issues into user-friendly communication.

• Gather feedback from end users to improve tools and services

• Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record

• Having Experience in O365 and Intune L2 Administration

• Troubleshoot MDM, Conditional Access related issues

• Experience in Handling mailbox access, license allocation, and group membership related issues

• Experience in troubleshooting Teams and SharePoint related issues

• Knowledge in managing Microsoft 365 Admin Centre, Exchange Admin Centre, Teams Admin Centre, and Azure AD Portal for troubleshooting and changes

Role Expectation

  • Strong understanding of Windows, MDM tools, and Intune and O365

    • Experience with ITIL framework and ITSM platforms

    • Solid leadership, communication, and conflict-resolution skills.

    • Analytical mindset to drive data-based decisions on service improvement.

    • Ensure end users have reliable, secure, and efficient access to tools.

    • Reduce downtime and improve support response/resolution times.

    • Foster a user-focused culture within the IT support function.

    • Enable productivity through proactive support and modern device management.

    • Communication skills verbal and written

    • Takes initiative, offers insights on optimization


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