Client Servicing Executive

1 week ago

Noida Sector Noida Uttar Pradesh, India Henry Harvin Education Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Summary

We are seeking a proactive and customer-focused Client Serving Executive to handle fee collections, recovery support, and admission-related queries for our EdTech platform. The role involves engaging with students and parents, resolving payment concerns, providing admission guidance, and ensuring smooth end-to-end client support.

Key Responsibilities

  • Manage student/parent interactions regarding fee payment, outstanding dues, and recovery follow-ups.
  • Resolve admission-related queries, explain course details, and guide applicants through the enrollment process.
  • Maintain accurate records of fee payments, pending collections, and escalations.
  • Work closely with finance and admissions teams to ensure timely fee collection and seamless admission closure.
  • Build and maintain strong relationships with learners to ensure high satisfaction and retention.
  • Handle inbound/outbound calls, emails, and chat support for payment and admission queries.
  • Track and report daily/weekly collection performance and query resolution status.
  • Escalate complex cases to the concerned departments while ensuring proper follow-up.

Requirements

  • Bachelor's degree in Business, Commerce, Education, or related field.
  • 0–2 years of experience in collections, customer service, admission counseling, or client servicing.
  • Strong communication and problem-solving skills.
  • Ability to handle fee recovery conversations politely yet firmly.
  • Basic knowledge of MS Excel, CRM, and payment tracking tools.
  • Customer-first mindset with patience and empathy.

Preferred Skills

  • Experience in EdTech or educational institutions.
  • Familiarity with payment gateways, loan/EMI processes, or financial recovery.
  • Ability to multitask and manage high-volume queries.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹24,000.00 per month

Benefits:

  • Leave encashment

Language:

  • English (Required)

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

Speak with the employer

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