CRM Support Engineer
2 weeks ago
Role: CRM Support Engineer
Experience: 5+ Years
Location: Hyderabad / Gurugram
Notice: Immediate Joiners Only
Job Summary:
4-6 years experienced profiles with experience in Ecom domain and the technical knowledge listed below for L2 support.
Good communication and customer handling skills mandatory.
Collaboration:
- Work closely with internal teams, business stakeholders and third-party vendors to ensure seamless operation of all integrated applications with Salesforce.
- Willingness to work in support model rotational shifts.
Technical skills:
- Good experience in SQL database
- Knowledge of Loyalty application
- Exposure to GCP, Azure cloud services.
- Experience in handling API related issues, calling API using Postman or similar tools.
- Knowledge integration with SFCC, SFMC would be needed.
- Experience Ecom platforms, domain
Academic Qualifications:
- Bachelor's degree in computer science/IT, or equivalent education and experience required.
Incident Management:
- 2-3 years exposure in application support / Sustain.
- Knowledge on ITIL process.
- Respond to and resolve support tickets within agreed-upon service level agreements (SLAs).
- Document and track incidents, providing timely updates to stakeholders on the resolution progress.
- Conduct root cause analysis for recurring issues to prevent future occurrences.
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