CRM Support Engineer

1 week ago


Hyderabad, Telangana, India Innova ESI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role: CRM Support Engineer

Experience: 5+ Years

Location: Hyderabad / Gurugram

Notice: Immediate Joiners Only

Job Summary:

4-6 years experienced profiles with experience in Ecom domain and the technical knowledge listed below for L2 support.

Good communication and customer handling skills mandatory.

Collaboration:

  • Work closely with internal teams, business stakeholders and third-party vendors to ensure seamless operation of all integrated applications with Salesforce.
  • Willingness to work in support model rotational shifts.

Technical skills:

  • Good experience in SQL database
  • Knowledge of Loyalty application
  • Exposure to GCP, Azure cloud services.
  • Experience in handling API related issues, calling API using Postman or similar tools.
  • Knowledge integration with SFCC, SFMC would be needed.
  • Experience Ecom platforms, domain

Academic Qualifications:

  • Bachelor's degree in computer science/IT, or equivalent education and experience required.

Incident Management:

  • 2-3 years exposure in application support / Sustain.
  • Knowledge on ITIL process.
  • Respond to and resolve support tickets within agreed-upon service level agreements (SLAs).
  • Document and track incidents, providing timely updates to stakeholders on the resolution progress.
  • Conduct root cause analysis for recurring issues to prevent future occurrences.

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