Sales Coordinator

2 weeks ago

Surat, Gujarat, India Numakers Full time US$ 40,000 - US$ 80,000 per year

Bachelor'sBachelor'sof organisational

We are seeking a dynamic and organized Sales Coordinator to support our Sales Manager in managing leads, ensuring customer satisfaction, and coordinating between sales, customers, and logistics. This role is critical in guiding each order from initial inquiry through post-sale support, ensuring timely communication, smooth operations, and exceptional customer experiences.

Key Responsibilities

1. Sales Support & Lead Handling

  • Receive and manage all sales leads and inquiries from the Sales Manager.
  • Prepare quotations, proforma invoices, and order confirmations in coordination with internal teams.
  • Track customer orders from inquiry to final delivery.
  • Follow up on quotations and pending customer decisions promptly.
  • Maintain accurate CRM records for all leads, communications, and follow-ups.

2. Customer Relationship Management

  • Act as the main point of contact for customers throughout the order cycle.
  • Confirm orders, clarify requirements, and provide regular updates on order progress.
  • Handle customer queries regarding status, delays, or product availability.
  • Build strong relationships through prompt, professional, and helpful communication.

3. Shipping & Logistics Coordination

  • Coordinate with the logistics team to ensure timely dispatch and delivery.
  • Track shipments, update systems, and share details such as tracking numbers, ETAs, and delays with customers.
  • Ensure shipping documentation (invoices, packing lists, B/Ls) is accurate and distributed correctly.
  • Collaborate with logistics partners to resolve shipping or delivery issues quickly.

4. After-Sales Service

  • Provide basic after-sales support and address routine complaints.
  • Escalate complex issues to the relevant departments.
  • Assist with warranty claims, service requests, and product replacements.
  • Conduct follow-ups to ensure customer satisfaction and collect feedback.

5. Internal Collaboration & Reporting

  • Coordinate with finance/accounts for invoicing, payment tracking, and billing issue resolution.
  • Work with production or procurement teams to confirm product availability and lead times.
  • Generate sales and order status reports for management.
  • Assist in preparing monthly sales performance, shipping, and customer feedback reports.

Qualifications & Skills

Required:

  • 1-5 years experience in Sales Coordination, Customer Service, or similar role.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Knowledge of sales order processing and basic shipping/logistics procedures.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Experience with CRM/ERP systems (e.g., SAP, Zoho, Salesforce).

Preferred:

  • Experience with international customers or export shipments.
  • Knowledge of Incoterms and international shipping documentation.
  • Bachelors degree in Business Administration, Sales, Logistics, or related field.

Personal Attributes

  • Customer-focused, professional, and positive.
  • Able to work independently and collaboratively.
  • Detail-oriented with high accuracy.
  • Quick learner with problem-solving skills.
  • Able to work under pressure and meet deadlines.

What We Offer

  • Competitive salary and benefits.
  • Supportive and collaborative work culture.
  • Career growth opportunities.
  • Exposure to international sales and supply chain operations.
  • Training in industry-specific tools and systems.

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