Area Manager

1 week ago

Jaipur, Rajasthan, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Area Manager

  • Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
  • Responsible for KPI delivery as per target
  • Up keeping of broadband network (Cable – Copper & ODN) and Network elements
  • Strength partner infra to ensure timely delivery
  • Migrate customers to better technology & speeds
  • Responsible for continuous improvement in customer experience
  • Responsible for process & SoP adherence
  • Responsible for reduce OPEX expenditure
  • Improvement in quality of workmanship in the zone
  • S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
  • Optimum use of resources with planned productivity
  • Responsible for timely material consumption
  • Anticipate risks on services & take proactive action to ensure customer satisfaction
  • Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
  • Work closely with all stakeholders to ensure smooth operations.
  • Recommend process improvement to enhance customer experience
  • Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
  • Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
  • GIS Vs field accuracy
  • Gate meeting at defined frequency
  • Visits as per defined norms
  • Marquee permission
  • Proactive corrections
  • New process implementation
Our Culture Code
All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
  • BE / B Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experience
  • Good management and leadership skills.
  • Self-Motivated and positive attitude person.
  • Proactive and result oriented.
  • Driving quality management.
  • Team Player.
  • Decision maker.
  • Lead & Manage Change, Process Orientation & strong Customer Focus
  • Excellent Negotiation, Customer Interfacing skills.
  • Effective communication/interpersonal skills

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before' .

Experience LevelMid Level

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