
Area Service Manager
1 day ago
Job Title: Area Service Manager
Location: Field Locations
Level: AM
Position type: Full time
Key Roles & Responsibilities:
● Oversee after-sales service operations for Ola Electric's scooters and Roadster model motorbikes across multiple Experience Centers and service hubs in the assigned area.
● Manage and control parts inventory variance within the assigned area.
● Drive targeted monthly revenue from service operations, accessories, and value-added offerings
● Achieve targeted daily service productivity per Service Centre.
● Implement measures to reduce monthly escalations at each service center.
● Maintain a minimum CSAT score of 4.5 at every service center through superior service quality and customer handling.
● Ensure compliance with Ola's SOPs, safety protocols, and EV-specific technical guidelines.
● Plan and coordinate manpower allocation to meet service demand efficiently.
● Train and mentor Service Managers, Advisors, and Technicians on product knowledge, repair techniques, and customer experience standards.
● Monitor service KPIs, prepare performance reports, and present improvement action plans to the Regional Service Manager.
● Collaborate with central quality and technical teams to resolve escalations, share product feedback, and drive continuous improvement
Qualifications, Experience & Skills:
● Bachelor's degree in Mechanical/Automobile Engineering or related field.
● 8–12 years of after-sales service experience in the two-wheeler or EV industry, with at least 3–5 years in a multi-location management role.
● Strong knowledge of EV systems, diagnostics, and repair processes.
● Proven ability to manage warranty processes, inventory control, and service revenue targets.
● Data-driven approach to tracking service productivity and customer satisfaction.
● Excellent leadership, communication, and problem-solving skills.
● Willingness to travel extensively across the assigned area.
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