Warranty Coordinator Job Details

Job Description

Business: Hiab
Job Function: Service
Location: Gdansk, PL
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Country/Region: PL

Warranty Coordinator

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the Position

To provide administrative support to the front line activities of the technical team in the domestic market specifically related to the creation and execution of maintenance plans for customers equipment fleets and claim processing.

To liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.

Main Tasks and Responsibilities

• Oversee and maintain financial settlement with Service network
• Dispute management
• Revise the service documentation and decide on the compensation
• Oversee and coordinate the maintenance contracts for customer equipment in SAP system
• Process contracts and oversee cycle of order fulfilment internal and external
• Coordinate and process warranty claims between dealer network and factories
• Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
• Identify process improvement opportunities and support the implementation
• Provide good customer service for internal and external customers and find ways to improve the experience
• Execute the defined KPI targets
• Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety

What Youll Need to Succeed

Education:

• Relevant degree in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically oriented business administration)

Experience:

• Min 2 years of relevant experience in the defined Function
• Proven experience in stakeholders management on different levels
• SAP system knowledge would be preferable but is not essential

Competencies:

• Ability to work independently
• Competency in Google applications including Slides, Sheets, Docs and G-Mail.
• Business understanding and knowledge of KPI and customer success criteria
• Fluency in both written and spoken English, second language: Swedish - will be an asset
• Self-starter & Self-motivated, proactive
• Strong interpersonal and communication skills to effectively deal with internal & external customers
• Ability to drive and execute change
• Caring, reliable and pioneering
• Good sense for details
• Willingness to travel

You Will Be Part Of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to Join?

If you are excited about this opportunity, please submit your application.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiabs equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people.

Job Segment: Sales Operations, Business Process, ERP, SAP, Administrative Assistant, Sales, Management, Technology, Administrative

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