Customer Quality Engineer

2 weeks ago

Sweden Poland, India dellner couplers pvt Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

: Customer Quality Engineer

We are looking for a Customer Quality Engineer to strengthen our Global Quality & Customer Quality Team. As a Customer Quality Engineer, your focus is to build long-term customer relations by evaluating, analyzing, and responding to customer feedback and/or technical issues. You will have daily contact with customers and close cooperation with our subsidiaries worldwide, as well as our Engineering, Operation, and Sales departments. As a Customer Quality Engineer, you will experience various work tasks in an exciting and challenging work environment where you are the front person whenever there is a product concern or warranty claim. This position requires international travel.

This position is placed in Dellner in Miszewko, Poland, and reports to the Global Customer Quality Manager who is located in Sweden.

Your Responsibilities
  • Representation and communication with customers regarding progress to solve warranty claims and quality performance.
  • Coordinate, analyze, and lead investigations of warranty claims and secure required documentation.
  • Coordinate fieldwork internally with customer quality focus in the European region.
  • Lead and/or execute field investigations.
  • Propose and drive continuous improvements of our products and processes and ensure proper return of experience within the organization.
  • Identify potential opportunities for sales during investigations by coordinating with the sales organization.
The Successful Candidate Will Have the Following Profile: Education & Job Experiences
  • Suitable university degree or equivalent.
  • Minimum 3 years of experience within a relevant industry.
  • Preferably experience in managing projects, preferably with customer orientation.
  • Preferably experience from analyzing customers technical requirements.
Personal Skills
  • Well-developed communication and coordination abilities.
  • Good technical understanding.
  • Analytical skills and good problem-solving abilities with a structured approach.
  • A customer-oriented attitude with the ability to understand customer needs.
  • Good cooperation abilities.
  • Fluent in spoken and written English, Polish, and an additional language is beneficial.

Dellner offers an exciting and developing environment in a global market. We encourage diversity among applicants to ensure we have the right mix of skills and experiences on board to meet our customers needs.

For more information, please contact Global Customer Quality Manager, or HR Manager DPL Magdalena Binkiewicz,

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