Operations Manager

1 week ago

Gurgaon, Haryana, India Battery Smart Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Company Overview:

Battery Smart is India's largest and fastest-growing Battery Swapping Network for electric two

and three-wheelers. Launched in June 2020, we aim to revolutionize the EV sector by making

electric mobility simple, economical, and accessible through a unique partner-led model.

Role Overview:

Program Manager – Eligibility & Compliance to lead onboarding and compliance operations for

Partners and Drivers. The role will own end-to-end execution of eligibility checks, compliance

processes, onboarding workflows, and operational support. The ideal candidate will not only define and implement manual compliance processes but also translate them into scalable product features, while leveraging data for continuous improvement.

Onboarding & Compliance Operations


• Lead and manage onboarding workflows for Partners and Drivers, ensuring smooth

activation and SLA adherence.


• Design and enforce compliance checks including KYC/KYV, background verification, and

documentation audits.


• Monitor operational support issues during onboarding and drive timely resolution.


• Implement manual compliance processes and translate them into automation/product

features.

Program & Risk Management


• Define program goals, project timelines, and governance frameworks for compliance and

onboarding programs.


• Conduct risk assessments and ensure adherence to regulatory and internal compliance

frameworks.


• Own internal/external audits and drive closure of compliance findings.Process

Optimization & Data-Driven Insights


• Identify gaps, inefficiencies, and risks in onboarding and compliance journeys.


• Use data to generate insights, build dashboards, and track KPIs to improve efficiency and

compliance readiness.


• Collaborate with tech/product teams to automate document verification, QC checks, and

compliance reporting.

Stakeholder & Training Engagement


• Partner with legal, operations, product, and tech teams to align compliance goals with

business priorities.


• Promote compliance culture across teams through targeted training and awareness

initiatives.

Qualifications:

✓ Bachelor's degree from a Tier 1 institute. MBA Preferred

✓ Min 5 years of experience in program/project management, especially in compliance,

audit, risk, or operational governance.

✓ Exposure to working in regulated industries such as financial services, logistics,

mobility.

✓ Strong knowledge of compliance frameworks, KYC/KYV processes, and onboarding

risk controls.

✓ Proven leadership in managing diverse teams and cross-functional stakeholders.

✓ Strong analytical, organizational, and communication skills—both verbal and written.

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