Operations Manager
1 day ago
Job description
Job Title: Operations Manager BPO
Company: Globiva
Location: Gurgaon, Haryana
Experience: 2-5 Years as a Operation Manager
Industry: BPO
Company Overview:
Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality.
---
Job Description:
We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving team performance in alignment with business objectives.
---
Key Responsibilities:
Manage day-to-day operations of multiple BPO teams, ensuring adherence to service level agreements (SLAs) and KPIs.
Drive operational performance and process improvements to ensure customer satisfaction and business profitability.
Lead, mentor, and manage Team Leaders, QA, and front-line staff to maintain high team engagement and output.
Coordinate with clients and internal stakeholders to understand requirements and deliver results.
Monitor and analyze operational metrics and take corrective actions as needed.
Prepare and present performance reports to senior management and clients.
Implement strategies for workforce management, training, and employee retention.
Ensure compliance with company policies, procedures, and quality standards.
---
Key Requirements:
25 years of proven experience as an Operations Manager or similar role in the BPO industry.
Strong understanding of call center metrics, workforce planning, and performance management.
Excellent people management, leadership, and communication skills.
Ability to work in a fast-paced, dynamic environment.
Proficiency in MS Excel, reporting tools, and CRM/Call Center software.
Strong problem-solving and decision-making abilities.
Salary budget : 7Lpa to 10Lpa Max
2-5 Years as a Operation Manager on papers
Drop your cv
Hr Dheeraj :
Immediate joiner required
-
Analytics & Insights Manager - Marketing Analytics
20 hours ago
Gurgaon, Haryana, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs an Analytics & Insights Manager, you will drive measurement and analysis that support marketing...
-
Operations Manager
2 weeks ago
Gurgaon, Haryana, India Transformative Learning Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per yearOperations Manager Last Mile & WarehouseJob SummaryWe are looking for an experienced Operations Manager to oversee our last mile delivery and warehouse operations. This role is ideal for candidates with a strong academic backgroundpreferably an MBAand proven experience in logistics and operations management.Key ResponsibilitiesGlobal Operations...
-
Operation Manager
1 day ago
Gurgaon, Haryana, India Taskus Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are looking for a skilled Operations Manager to lead our team and drive business growth. The ideal candidate will have a strong background in operations management and excellent leadership skills.Roles and ResponsibilityDevelop and implement operational strategies to achieve business objectives.Manage and supervise a team of professionals to ensure...
-
Operations Manager
1 day ago
Gurgaon, Haryana, India Globiva Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Operations Manager BPOCompany: GlobivaLocation: Gurgaon, HaryanaExperience: 25 Years as a Operation ManagerIndustry: BPOCompany Overview:Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence,...
-
Operations Manager
2 weeks ago
Gurgaon, Haryana, India Gola Sizzlers Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionRole DescriptionThis is a full-time on-site role for an Operations Manager located in Delhi, India. The Operations Manager will be responsible for overseeing daily operations, managing staff, ensuring operational efficiency, maintaining quality control, and enforcing health and safety regulations. The role also involves coordinating with...
-
Operations Manager
5 days ago
Gurgaon, Haryana, India eazyPregnancy Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe're on a mission to provide expecting mothers with authentic and expert-backed information for a healthy pregnancy and a confident transition into motherhood. Our team of dedicated professionals, including medical experts, is committed to improving maternal health and well-being. At eazyPregnancy, we offer trustworthy information,...
-
Operations Manager
5 days ago
Gurgaon, Haryana, India Anaptyss Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionAnaptyss Inc. is a digitally enabled managed services organization that empowers financial institutions worldwide by integrating evolved tasks and processes into cohesive functions. Recognized for accelerated service delivery, Anaptyss offers domain-centric solutions, including Enterprise Risk Management, Model Risk Management, and Credit...
-
Manager- Operations
1 week ago
Gurgaon, Haryana, India Flight Guru Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWere Hiring: Manager – Operations & Sales (India)Location: Gurugram, HaryanaCompany: Flights GuruJoin Flights Guru, one of the fastest-growing travel brands, and take charge of our India operations and sales teamKey Responsibilities:Lead, motivate, and manage the operations and sales team to achieve monthly and annual targets.Oversee day-to-day business...
-
Senior Manager – VAPT
5 days ago
Gurgaon, Haryana, India Cubical Operations LLP Full time ₹ 15,00,000 - ₹ 30,00,000 per yearJob Title:Senior Manager – VAPT (OSCP Certified)Location:GurgaonExperience:6+ yearsPreference:Early joiners will be prioritizedJob Summary:We are seeking a highly skilledSenior Manager – VAPTwith a proven track record in conducting vulnerability assessments and penetration testing across diverse environments. The ideal candidate must hold anOSCP...
-
Operations Manager
21 hours ago
Gurgaon, Haryana, India Lime Tree Hotel and service Apartments Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionLime Tree Hotels and Service Apartments offer a blend of comfort and convenience, catering to both business and leisure travelers. With modern amenities, spacious rooms, and personalized service, Lime Tree provides a home-like atmosphere for both short and long stays. These properties ensure a seamless and pleasant experience whether...