
Relationship Officer- Bancassurance Channel
2 days ago
Job description:
Job Title: Relationship Officer (Bancassurance)
Locations: Thrissur, Kottayam, Ernakulam
Key Responsibilities:
· Relationship Management:
· Build and maintain relationships with bank branch staff, branch managers, and other key stakeholders to enhance the insurance sales process.
· Ensure that the banking partner's staff are well-informed about the life insurance products and services offered, fostering a strong, cooperative relationship.
· Provide regular support, product training, and guidance to bank employees on insurance offerings.
· Sales Support:
· Support sales targets by driving the promotion of life insurance products through the bank's customer base.
· Ensure effective cross-selling of life insurance products, including term life, endowment policies, ULIPs (Unit-Linked Insurance Plans), etc., through various bancassurance channels.
· Identify opportunities to increase insurance penetration by conducting regular visits to bank branches, ensuring that sales goals are met.
· Training and Development:
· Conduct training sessions for bank staff to ensure they are equipped to recommend and sell life insurance products.
· Keep the staff updated on new products, changes in policies, and market trends.
· Customer Acquisition and Retention:
· Target new customers by coordinating with the bank's relationship managers and sales teams.
· Assist in customer retention by ensuring excellent post-sales service, addressing queries, and resolving complaints effectively.
· Track and manage customer leads through CRM tools to ensure timely follow-ups.
· Product Knowledge and Strategy:
· Have an in-depth understanding of the company's life insurance products to help address customer queries and recommend appropriate solutions.
· Work closely with the bank to execute promotional campaigns, meetings, and events to drive product visibility.
· Compliance and Reporting:
· Ensure adherence to all regulatory requirements and company policies during all stages of the sales process.
· Maintain detailed records of client interactions, sales activities, and lead management.
· Provide regular reports on performance, customer feedback, and market conditions to the senior management.
· Customer Relationship Management:
· Maintain a high standard of customer service, ensuring timely follow-ups and resolution of issues.
· Build a rapport with existing clients to encourage repeat business and referrals.
· Collaboration with Internal Teams:
· Work closely with the underwriting, claims, and operations teams to ensure smooth service delivery for bancassurance clients.
· Collaborate with the bank's managers and sales teams to understand customer needs and propose suitable solutions.
Skills and Qualifications:
· Educational Qualification:
· A Bachelor's degree in business, finance, marketing, or related fields is usually required. A Master's degree in business (MBA) or related fields is often preferred.
· Experience:
· 1–2 years of experience in sales, relationship management, or bancassurance roles, preferably in the life insurance or banking sectors.
· Experience in financial services or insurance products would be an advantage.
· Key Skills:
· Strong communication and interpersonal skills to build relationships with banking staff and customers.
· Deep knowledge of life insurance products and industry trends.
· Excellent salesmanship and the ability to meet sales targets.
· Problem-solving skills to address client concerns and issues.
Job Type: Full-time
Pay: ₹25, ₹32,000.00 per month
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