Head- Talent Development and Management

Title: Head Talent Development & Management

Location: Delhi, India

Experience: 10-12 years

About Us:

We are a leading digital airport company delivering world-class airport services through digital interventions, strong engineering DNA, IT operations, and digital services. With current revenues of ~US$50 million (long-term contracts secured), we aim to scale to US$500 million over the next 5 years. We are expanding our client base (domestic & global airports and related adjacencies) and enhancing our portfolio: managed services, new digital services/products, airport services platforms, etc.

Role Overview

We are looking for a senior HR leader to architect and drive WAISL's Talent Development & Management strategy, capability building, and succession planning. This person will ensure that talent practices are future-ready, aligned with business goals, and scalable as we scale up operations and revenues. The role is a full-time, on-site position based in Delhi, requiring close collaboration with leadership and cross-functional teams to effectively drive organization-wide initiatives.

Key Responsibilities

Talent Development

• Define and implement a robust role taxonomy and skill-dictionary across technology, operations, and service domains.
• Lead role mapping & job leveling to ensure clarity in roles, skills, career paths and capacity planning.
• Design and maintain functional, technical, leadership learning roadmaps; introduce programs such as coaching, mentoring, stretch assignments.
• Institutionalize digital learning platforms (LMS, micro-learning, blended learning) and build culture of continuous learning.
• Establish metrics and dashboards to monitor learning uptake, capability growth, ROI from development programs, skill gaps, etc.

Talent Management

• Build and roll out succession planning frameworks for critical roles and leadership positions. Maintain high potential programs.
• Work closely with Business Heads and HR Business Partners (HRBPs) to conduct regular talent reviews, calibrations, identify high potentials, and map career mobility.
• Oversee performance management frameworks ensuring alignment of goals, feedback culture, calibrations, developmental performance plans.
• Lead workforce planning: role criticality mapping, demand supply forecasting for skills, internal mobility levers.

Employee Experience & Engagement

• Craft and deploy talent-focused engagement programs, particularly around growth, career clarity, learning, feedback, etc.
• Use people analytics to provide insights: turnover, skill gaps, readiness for future, engagement levels.
• Promote DE&I (Diversity, Equity, Inclusion) through talent programs, inclusive leadership, and equitable opportunities.

Qualifications & Skills

• Postgraduate in Human Resources, Business Management, Organizational Psychology, or related field preferred.
• 10-12 years of progressive experience in talent development, talent management, preferably in IT / Digital / Technology services.
• Deep experience in designing role taxonomies, skill dictionaries, role mapping, succession planning, leadership / technical capability frameworks.
• Strong stakeholder management (CXOs, Business Heads, HRBPs), change management.
• Familiarity with tools and technologies: LMS, people analytics, HRIS systems, performance management tools, digital learning platforms.
• Excellent communication skills, presentation, facilitation, influencing across levels.
• Data-oriented mindset; able to use metrics, dashboards to track program impact.

What You'll Get

• Opportunity to build and own talent architecture in a high growth tech/digital organization scaling rapidly.
• Exposure to airport & travel-tech domains; both domestic & global clients.
• Close partnership with leadership; ability to influence strategic direction.
• A learning, innovation-driven culture.