
Service Manager
2 weeks ago
We are seeking a motivated and experienced Service Manager to lead and coordinate our service department's operations. The ideal candidate will be responsible for delivering exceptional customer service, managing a team of service professionals, ensuring high-quality service delivery, and maintaining operational efficiency. This role requires strong leadership, problem-solving skills, and a customer-first mindset.
Key Responsibilities:
Oversee day-to-day operations of the service department.
Manage and lead a team of service staff (technicians, customer service reps, etc.).
Monitor service KPIs, customer satisfaction, and productivity.
Handle escalated customer complaints and service issues.
Ensure service staff are properly trained and comply with company policies.
Implement and optimize service processes to improve efficiency and quality.
Maintain accurate service records and generate performance reports.
Coordinate with other departments to ensure seamless service delivery.
Manage department budgets, costs, and resource planning.
Ensure compliance with industry regulations and company standards.
Qualifications:
Proven experience as a Service Manager or in a similar leadership role.
Strong knowledge of customer service principles and team management.
Excellent communication, interpersonal, and organizational skills.
Ability to analyze data and make informed decisions.
Proficiency in using service management software/tools
Technical background or industry-specific knowledge.
Key Competencies:
Leadership and team-building
Customer focus
Problem-solving and decision-making
Time management
Process improvements
Job Types: Full-time, Permanent
Pay: ₹300, ₹500,000.00 per year
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
-
Mazars - Assistant - Pursuit Specialist
4 weeks ago
Pune, Maharashtra, India Manager Full timeAssistant Manager - Pursuit Specialist Bid & Pursuit Support Specialist :This role is varied and will give you exposure to the full range of bid and pursuit support. You will have two main areas of focus:- Firstly, you will support the business by working from templates and standard content to produce proposal documents and supporting materials in response...
-
Managed Service Associate
2 weeks ago
Pune, India SV Employment Service Full timeGain a comprehensive understanding of client requirements and provide realistic leadtimes.Collaborate seamlessly with clients, becoming an integral extension of their teams.Innovate and create reusable templates and best practices. Required Candidate profile 1-4 years of experience in Managed Services or platform administration within an ITorganization for...
-
Managed Service Associate
1 week ago
Pune, Maharashtra, India SV Employment Service Full time ₹ 4,00,000 - ₹ 12,00,000 per yearGain a comprehensive understanding of client requirements and provide realistic leadtimes.Collaborate seamlessly with clients, becoming an integral extension of their teams.Innovate and create reusable templates and best practices. Required Candidate profile1-4 years of experience in Managed Services or platform administration within an ITorganization for a...
-
Manager
1 day ago
Pune, Maharashtra, India EXL Service Full timeJob Objective Heads a team of WFM Supervisors and or WFM Analysts to support OperationsEssential Duties Responsibilities Responsible for Workforce Management Service Delivery to Internal External Customers Manages a WFM team for 3 to 5 clients Effectively leads and mentor the team to support Ops Directly manages WFM processes Client KPIs and...
-
Customer Relationship Executive
3 days ago
Wagholi, Pune, Maharashtra, India Eduplex services private limited Full time**Customer Relationship Executive - Service (Car Dealership)** **Location**: Wagholi, Pune, Maharashtra **Experience Required**: 1 to 6 Years (Automobile industry preferred) **Salary**: ₹15,000 to ₹30,000 per month (Based on experience) + Incentives **Job Type**: Full-time | Permanent **Job Summary**: We are looking for a proactive and...
-
Manager
2 weeks ago
Pune, Maharashtra, India EXL Service Full timeJob Title DevOps EngineerCompany Name EXL ServicesLocation Bangalore Pune Noida Gurgaon WFH ModeExperience Required 4 years of relevant experience Job Summary As a DevOps Engineer with cloud experience at EXL Services you will be a vital part of the development team working closely with production operation units and various business areas Your...
-
Customer Service Advisor
7 days ago
Wagholi, Pune, Maharashtra, India Eduplex services private limited Full timeService Advisor - Car Dealership **Location**: Wagholi, Pune, **Experience Required**: 1-6 Year (Experience in car dealership service department preferred) **Salary**: ₹18,000 - ₹35,000 per month + Incentives (Based on experience and performance) **Job Type**: Full-Time | Permanent **Job Overview** **Key Responsibilities** - Welcome customers and...
-
Assistant Manager
5 days ago
Pune, Maharashtra, India EXL Service Full timeThe primary responsibilities of this role include - 1 Ensure adherence to Company Policies and Procedures 2 10 years of prior experience of working in Invoice Processing with exposure to month close activities 3 Fundamental knowledge of end-to-end u w cycle must be strong 4 Good knowledge of London Market 5 Track IR aging and perform follow-ups...
-
Operations Manager
6 days ago
Wagholi, Pune, Maharashtra, India Aadrika Automation (OPC) Pvt Ltd Full time ₹ 4,80,000 - ₹ 7,20,000 per yearJob Title: Operations ManagerLocation: WagholiCompany URL: Position Overview:We are seeking an experienced Operations Manager to oversee day-to-day operations, ensuring efficiency, cost-effectiveness, and high-quality delivery. This role involves managing manufacturing, supply chain, logistics, warehouse, and service functions while aligning operations with...
-
Associate Warehouse, 0-1 Yrs, Pune
3 days ago
Pune, Maharashtra, India Asst Manager HR Full time**Associate Warehouse, 0-1 yrs, Pune** - **JOB TITLE ASSOCIATE-WAREHOUSE**_ - **LOCATION PUNE**_ - **SALARY SCALE 15-20K**_ - **QUALIFICATION GRADUATE**_ - **EXPERIENCE 0-1 YRS**_ **JOB SUMMARY** We are looking for an efficient Associate for Stores. ROLES AND RESPONSIBILITIES To Identify the specified material Received To allocate the specific area for each...