Service Manager
2 weeks ago
We are seeking a motivated and experienced Service Manager to lead and coordinate our service department's operations. The ideal candidate will be responsible for delivering exceptional customer service, managing a team of service professionals, ensuring high-quality service delivery, and maintaining operational efficiency. This role requires strong leadership, problem-solving skills, and a customer-first mindset.
Key Responsibilities:
Oversee day-to-day operations of the service department.
Manage and lead a team of service staff (technicians, customer service reps, etc.).
Monitor service KPIs, customer satisfaction, and productivity.
Handle escalated customer complaints and service issues.
Ensure service staff are properly trained and comply with company policies.
Implement and optimize service processes to improve efficiency and quality.
Maintain accurate service records and generate performance reports.
Coordinate with other departments to ensure seamless service delivery.
Manage department budgets, costs, and resource planning.
Ensure compliance with industry regulations and company standards.
Qualifications:
Proven experience as a Service Manager or in a similar leadership role.
Strong knowledge of customer service principles and team management.
Excellent communication, interpersonal, and organizational skills.
Ability to analyze data and make informed decisions.
Proficiency in using service management software/tools
Technical background or industry-specific knowledge.
Key Competencies:
Leadership and team-building
Customer focus
Problem-solving and decision-making
Time management
Process improvements
Job Types: Full-time, Permanent
Pay: ₹300, ₹500,000.00 per year
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
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