Customer Service Executive
5 days ago
Job Title: Customer Service Executive
Company: Cafe 974
Location: Vallikkavu, Amrithapuri ,Karunagappally, Kerala
Job Type: Full-time
Job Summary:
The Customer Service Executive will ensure a positive customer experience by providing excellent service, managing customer interactions efficiently, and supporting day-to-day café operations.
Key Responsibilities:
- Welcome and attend to customers in a friendly and professional manner.
- Take and process orders accurately and efficiently.
- Handle customer queries, complaints, and feedback politely and promptly.
- Assist in maintaining cleanliness and organization in the café area.
- Support inventory management, including stock checks and reporting shortages.
- Collaborate with kitchen staff to ensure timely and accurate service.
- Promote café products, offers, and loyalty programs to customers.
- Maintain adherence to hygiene, safety, and quality standards.
Required Skills and Qualifications:
- High school diploma or equivalent; higher education is a plus.
- Prior experience in customer service or the food & beverage industry preferred.
- Excellent communication and interpersonal skills.
- Friendly, approachable, and customer-focused attitude.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic knowledge of café operations is an advantage.
Job Type: Full-time
Pay: ₹10, ₹12,000.00 per month
Benefits:
- Flexible schedule
Experience:
- Cafe Manager: 5 years (Required)
Work Location: In person
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