Customer Service Executive

5 days ago


Karunagappalli Kerala, India G8 INDOGULF PVT LTD Full time ₹ 2,40,000 - ₹ 2,88,000 per year

Job Title: Customer Service Executive

Company: Cafe 974

Location: Vallikkavu, Amrithapuri ,Karunagappally, Kerala

Job Type: Full-time

Job Summary:

The Customer Service Executive will ensure a positive customer experience by providing excellent service, managing customer interactions efficiently, and supporting day-to-day café operations.

Key Responsibilities:

  • Welcome and attend to customers in a friendly and professional manner.
  • Take and process orders accurately and efficiently.
  • Handle customer queries, complaints, and feedback politely and promptly.
  • Assist in maintaining cleanliness and organization in the café area.
  • Support inventory management, including stock checks and reporting shortages.
  • Collaborate with kitchen staff to ensure timely and accurate service.
  • Promote café products, offers, and loyalty programs to customers.
  • Maintain adherence to hygiene, safety, and quality standards.

Required Skills and Qualifications:

  • High school diploma or equivalent; higher education is a plus.
  • Prior experience in customer service or the food & beverage industry preferred.
  • Excellent communication and interpersonal skills.
  • Friendly, approachable, and customer-focused attitude.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Basic knowledge of café operations is an advantage.

Job Type: Full-time

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Flexible schedule

Experience:

  • Cafe Manager: 5 years (Required)

Work Location: In person


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