Customer Care Manager

5 days ago


Karunagappalli Kerala, India Popular Vehicles & Services Pvt .LTD Full time ₹ 12,00,000 - ₹ 30,00,000 per year
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Types: Full-time, Permanent

Pay: ₹20, ₹250,000.00 per month

Experience:

  • total work: 3 years (Required)

Work Location: In person


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