Customer Care Manager

1 week ago


Karunagappalli Kerala, India Popular Vehicles & Services Pvt .LTD Full time ₹ 12,00,000 - ₹ 30,00,000 per year
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Types: Full-time, Permanent

Pay: ₹20, ₹250,000.00 per month

Experience:

  • total work: 3 years (Required)

Work Location: In person



  • Karunagappalli, Kerala, India Popular Vehicles & Services Pvt .LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and...

  • Home Care Assistant

    1 week ago


    Kaloor, Kochi, Kerala, India Care Bridge Home Full time

    **HOME CARE ASSISTANT/CARE GIVER** We are currently looking to recruit Experienced Home Care Assistance who are self-driven and experienced to join our team. **Home Care Assistant - Job Responsibilities** - Providing support and assistance to elders to enhance independent living. - Assisting clients with tasks such as cleaning and laundry. - Assistance...


  • Thiruvananthapuram, Kerala, India Troper Tours Full time

    Company: Troper Tours Position: Reservation and Customer Care Executive Experience: Minimum 1 Year Qualification: Graduate Computer Knowledge: Proficient Languages: English and Hindi Troper Tours is expanding its team, and we're looking for a dedicated reservation and customer care executive to join our journey. Key Responsibilities: Manage...


  • Thrissur R S, Thrissur, Kerala, India SASI VIJAYAN AND RAJAN CHARTERED ACCOUNTANTS Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Key ResponsibilitiesOversee and manage the daily operations of the customer care department.Ensure timely and effective handling of customer queries, complaints, and feedback.Develop and implement customer service policies and procedures.Train, mentor, and supervise customer care executives.Monitor service levels (TAT, call quality, customer satisfaction...


  • Kochi, Kerala, India Affable Jobs Full time

    **Customer Care Executive** Qualification: Any graduate Job Location: Kochi, Panampalli Nagar Looking for Customer Care Executive responsible for managing customer interactions, resolving queries, providing support to enhance customer satisfaction etc Language Skill: Good communication in English and Malayalam **Salary: 12000-18000** Working Hours:...


  • Kochi, Kerala, India ZEAK US Full time

    **Job Title**: Customer Care Executive **Location**: Kochi Branch **Job Requirements**: - **Skills**: - Strong communication and interpersonal skills. - Ability to handle customer inquiries, complaints, and feedback professionally. - Excellent problem-solving skills with a customer-first approach. - Proficient in using computers and customer service...


  • Kochi, Kerala, India BEACON MAVEN Full time

    **WE'RE HIRING CUSTOMER CARE EXECUTIVE FOR TYRE CARE, ANGAMALY** **JOB RESPONSIBILITIES**: - **Call the customer and service describe about the services provided by Type Care.**: - **Persuade the potential customer to purchase the service provided.**: - **Explain the services provided and price of the service and answer the questions of the...


  • Kochi, Kerala, India Care Bridge Home Full time

    **HOME CARE ASSISTANT/CARE GIVER** We are currently looking to recruit Experienced Home Care Assistance who are self-driven and experienced to join our team. **Home Care Assistant - Job Responsibilities** - Providing support and assistance to elders to enhance independent living. - Assisting clients with tasks such as cleaning and laundry. - Assistance...


  • Kochi, Kerala, India AMS Full time

    **Job Title**: Customer Care Executive (Builders and Developers industry experience is a must) **Location**: Kochi (Panampilly Nagar) **Industry**: Builders & Developers **Salary**: ₹15,000 - ₹25,000 **Experience**: 1-2 years **Job Summary** We are hiring a **Customer Care Executive** to manage post-sale customer interactions and documentation....


  • Kochi, Kerala, India MUSAFIR.COM Full time

    We are looking for a driven Customer Care executive to join our growing team. This is a great opportunity for an enthusiastic and energetic person who has excellent organizational skills and a keen eye for detail. As Customer Care Executive, you will be responsible for managing a range of activities within our operations department. This role requires...