Global Service Desk Engineer

1 week ago


Chennai Mumbai Pune, India Hexaware Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Service Desk- Voice based technical support experience in a global environment
- Basic technical knowledge of Desktop/Laptop and Mac
- Basic Knowledge on Citrix, AD, Group Policy, VM, DNS, DHCP, SCCM, WDS, Bitlocker.
- Knowledge of Exchange/ O365, Lync troubleshooting, Internet and Networking,
- Abilities to perform software installations and troubleshooting.
- Able to work under pressure to resolve issues affecting production services coordinating multiple teams.
- Excellent analytical, problem-solving and multi-tasking skills.
- Technical knowledge of different client operating systems.
- Should have worked on any ticketing tool and should be able to work within SLA's
- Good verbal and written communication skills
- Experience with creating process, procedures, and documentation relating to incident management or systems operations.
- Good process Knowledge on ITIL.
- The willingness to work in a 24*7 environment."



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