Global Service Desk

About The JobTo log all customer incidents and requests accurately. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, following defined operating procedures and within agreed contractual service levels.What will you do?Receive, scope and accurately log, then process each customer ticket and, following...

JD for Global Service Desk Service Desk Analyst Location- Pune Mumbai Experience- 5 Years Shifts 24 7 Rotational Shifts Mode WFO Interview Mode 2 Rounds 1 English Test 2 Virtual Round on Saturday i e 12th July Must have Experience Excellent Communication Skill Strong Experience background in Global Service Desk Strong experience ...

Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development....

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

**Required Experience** **Global Service Desk - 9-15 Years** **Location: Pune( WFO)** **Qualifications and Educational Requirement** - 7+ years of progressive/management work experience in the global technology industry. - Experience in managing teams of 15+ members. - Prior experience in a supervisory/management role within a service desk environment. -...

Following are the roles and responsibilities of Service Desk AnalystAct as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard...

Following are the roles and responsibilities of Service Desk Analyst Act as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard...

Following are the roles and responsibilities of Service Desk AnalystAct as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard...

The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers Our business is unique in its ability to reach globally service locally and provide cross-jurisdictional services With our clients at the heart of everything we do our hard-working team has successfully...

Following are the roles and responsibilities of Service Desk AnalystAct as Single point of contact as Customer Global Service DeskA significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard...